At a Glance
- Tasks: Lead a dynamic team, support customers, and manage daily store operations.
- Company: Wickes, a growing retail company with a supportive culture.
- Benefits: Competitive bonuses, flexible hours, generous holiday, and discounts.
- Other info: Opportunities for career growth as the company expands.
- Why this job: Gain leadership experience while making a real impact on customer satisfaction.
- Qualifications: Experience in retail or customer service, strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our Store Assistant Managers are at the heart of our stores. This is a fast‑paced, hands‑on role where no two days are the same. You’ll lead from the front, support your team, and keep everything running smoothly, all while delivering a brilliant experience for our customers. If you’re looking for a role where you can grow, take ownership and progress your career this could be the opportunity for you. With plans to expand from 230 to 300 stores by 2030, we’re investing in our future, creating more opportunities for our colleagues to progress.
The role:
- As a Store Assistant Manager, you’re the go‑to person on shift.
- One moment you might be helping a customer design their dream kitchen or bathroom, the next you’re supporting a delivery, or solving a customer issue.
- It’s a role that keeps you moving, thinking and leading all day.
- You’ll play a key part across all areas of the store, including:
- Supporting the Store Managers
- Leading the store in the Store Manager’s absence
- Delivering results through sales and exceptional service
- Inspiring and supporting colleagues to deliver great customer service
- Ensuring the store safety, compliance and operational excellence for everyone
- Managing day‑to‑day operations
At Wickes, we operate across four key areas of the store:
- Helping customers find what they need (self‑serve)
- Supporting larger home projects from design to installation (showroom)
- Delivering great service through our sales teams (assisted selling)
- Making sure orders are fulfilled smoothly (order fulfilment)
It’s a varied, hands‑on role where you’ll build real leadership experience and learn every part of our business.
About you:
- You’ll thrive in this role if you enjoy variety and a fast‑paced environment.
- This is a role for someone who’s comfortable taking ownership.
- Has experience in a customer‑facing environment.
- Can lead and motivate a team, even during busy or challenging days.
- Is organised, adaptable and solutions‑focused.
- Brings strong communication and people skills.
- Takes pride in delivering a great customer experience.
Experience in retail, trade, or a similar environment is essential. But it’s only as important as your behaviour and mindset.
What you’ll bring:
- A hands‑on approach and willingness to get stuck in across all areas of the store.
- Problem‑solving skills and resilience in a fast‑moving environment.
- The ability to balance customer needs, team support and operational priorities.
- Confidence using systems and technology in day‑to‑day tasks.
- A full UK driving licence and flexibility to support nearby stores when needed.
What we offer:
- We’ll support you to grow and develop your leadership skills, with real opportunities to progress.
- Up to 7.5% annual bonus + up to £300 per month gainshare bonus.
- 6% pension contribution matched.
- Up to 35 days’ holiday including bank holidays.
- 20% colleague discount.
- Save‑as‑you‑earn scheme.
- Life assurance.
- Access to Digital GP and wellbeing support.
- Discounts and cashback across a wide range of retailers.
And you’ll be part of a supportive, down‑to‑earth culture where people genuinely look out for each other.
A few things to know:
- This is a hands‑on role. You may occasionally support nearby stores, so some flexibility and travel is needed.
- Flexible working can be discussed as part of your application.
What to do next:
If you’re ready to take the next step in your retail career, build leadership experience and be part of a team that makes a real difference to customers’ homes, we'd love to hear from you. Apply today. If you need any reasonable adjustments during the application process, please let us know here. This form is only for adjustment. General enquiries or direct CV submissions won’t be accepted.
Store Operations Leader | Growth, Bonus & Flexible Hours in Newbury employer: Wickes
At Wickes, we pride ourselves on being an excellent employer, offering a dynamic and supportive work environment where our Store Operations Leaders can thrive. With a commitment to employee growth, we provide real opportunities for career progression, alongside competitive benefits such as a generous bonus scheme, flexible working hours, and a strong emphasis on team collaboration. Join us in a culture that values every colleague and fosters a sense of belonging, all while contributing to our exciting expansion plans across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Store Operations Leader | Growth, Bonus & Flexible Hours in Newbury
✨Tip Number 1
Get to know the company inside out! Research Wickes, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your leadership stories! Think of times you've led a team or solved a problem in a fast-paced environment. Be ready to share these experiences during interviews to demonstrate your fit for the Store Operations Leader role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Wickes team and ready to take on that hands-on role.
We think you need these skills to ace Store Operations Leader | Growth, Bonus & Flexible Hours in Newbury
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about leading a team and delivering great customer experiences.
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Store Assistant Manager role. Highlight any leadership experience and customer-facing roles you've had, as this is what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This helps us see how you can fit into our fast-paced environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wickes
✨Know the Role Inside Out
Before your interview, make sure you understand the Store Operations Leader role thoroughly. Familiarise yourself with the key responsibilities like leading a team, supporting customer needs, and ensuring operational excellence. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led a team in the past. Think about times when you motivated colleagues or solved problems under pressure. This is crucial for a hands-on role where leadership is key, so highlight your ability to inspire and support others.
✨Demonstrate Customer Focus
Since delivering a brilliant customer experience is at the heart of this role, come ready with examples of how you've gone above and beyond for customers in previous positions. This could be anything from resolving a complaint to helping someone find the perfect product. Show them you’re passionate about customer service!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest and helps you gauge if the company culture aligns with your values. You might ask about their plans for expansion or how they support employee development. It’s a great way to demonstrate your enthusiasm for the role.
