Operations Manager - London and M25 Corridor in Newbury

Our Store Assistant Managers are at the heart of our stores. This is a fast‑paced, hands‑on role where no two days are the same. You’ll lead from the front, support your team, and keep everything running smoothly, all while delivering a brilliant experience for our customers.

If you’re looking for a role where you can grow, take ownership and progress your career this could be the opportunity for you. With plans to expand from 230 to 300 stores by 2030, we’re investing in our future, creating more opportunities for our colleagues to progress.

The role:

• As a Store Assistant Manager, you’re the go‑to person on shift.
• One moment you might be helping a customer design their dream kitchen or bathroom, the next you’re supporting a delivery, or solving a customer issue.
• You’ll play a key part across all areas of the store, including:
• Supporting the Store Managers
• Leading the store in the Store Manager’s absence
• Delivering results through sales and exceptional service
• Inspiring and supporting colleagues to deliver great customer service
• Ensuring the store safety, compliance and operational excellence for everyone
• Managing day‑to‑day operations

At Wickes, we operate across four key areas of the store:

• Helping customers find what they need (self‑serve)
• Supporting larger home projects from design to installation (showroom)
• Delivering great service through our sales teams (assisted selling)
• Making sure orders are fulfilled smoothly (order fulfilment)

It’s a varied, hands‑on role where you’ll build real leadership experience and learn every part of our business.

About you:

• You’ll thrive in this role if you enjoy variety and a fast‑paced environment.
• This is a role for someone who’s comfortable taking ownership.
• Has experience in a customer‑facing environment
• Can lead and motivate a team, even during busy or challenging days
• Is organised, adaptable and solutions‑focused
• Brings strong communication and people skills
• Takes pride in delivering a great customer experience

Experience in retail, trade, or a similar environment is essential. But it’s only as important as your behaviour and mindset.

What you’ll bring:

• A hands‑on approach and willingness to get stuck in across all areas of the store
• Problem‑solving skills and resilience in a fast‑moving environment
• The ability to balance customer needs, team support and operational priorities
• Confidence using systems and technology in day‑to‑day tasks
• A full UK driving licence and flexibility to support nearby stores when needed

What we offer:

• We’ll support you to grow and develop your leadership skills, with real opportunities to progress.
• Up to 7.5% annual bonus + up to £300 per month gainshare bonus
• 6% pension contribution matched
• Up to 35 days’ holiday including bank holidays
• 20% colleague discount
• Save‑as‑you‑earn scheme
• Life assurance
• Access to Digital GP and wellbeing support
• Discounts and cashback across a wide range of retailers

And you’ll be part of a supportive, down‑to‑earth culture where people genuinely look out for each other.

A few things to know:

• This is a hands‑on role.
• You may occasionally support nearby stores, so some flexibility and travel is needed.
• Flexible working can be discussed as part of your application.

What to do next:

If you’re ready to take the next step in your retail career, build leadership experience and be part of a team that makes a real difference to customers’ homes, we'd love to hear from you. Apply today.

If you need any reasonable adjustments during the application process, please let us know here. This form is only for adjustment. General enquiries or direct CV submissions won’t be accepted.