At a Glance
- Tasks: Lead the team and ensure top-notch customer service while managing daily store operations.
- Company: Wickes is a leading home improvement retailer focused on delivering exceptional service and products.
- Benefits: Enjoy flexible working, up to 35 days off, and various financial perks including discounts and bonuses.
- Other info: We prioritise inclusivity and wellbeing, offering adjustments throughout the application process.
- Why this job: Join a vibrant culture that values your input and supports your growth in a dynamic retail environment.
- Qualifications: Experience in fast-paced customer service roles and strong leadership skills are essential.
The predicted salary is between 22600 - 26700 £ per year.
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Our Store Assistant Managers are at the heart of our stores. This is a fast-paced, hands-on role where no two days are the same. You'll lead from the front, support your team, and keep everything running smoothly. All while delivering a brilliant experience for our customers.
If you're looking for a role where you can grow, take ownership and progress your career this could be the opportunity for you.
With plans to expand from 230 to 300 stores by 2030, we're investing in our future, creating more opportunities for our colleagues to progress.
The role
As a Store Assistant Manager, you're the go-to person on shift. One moment you might be helping a customer design their dream kitchen or bathroom, the next you're supporting a delivery, or solving a customer issue. It's a role that keeps you moving, thinking and leading all day.
You'll play a key part across all areas of the store, including:
- Supporting the Store Managers
- Leading the store in the Store Manager's absence
- Delivering results through sales and exceptional service
- Inspiring and supporting colleagues to deliver great customer service
- Ensuring the store safety, compliance and operational excellence for everyone
- Managing day-to-day operations
At Wickes, we operate across four key areas of the store:
- Helping customers find what they need (self-serve)
- Supporting larger home projects from design to installation (showroom)
- Delivering great service through our sales teams (assisted selling)
- Making sure orders are fulfilled smoothly (order fulfilment)
It's a varied, hands-on role where you'll build real leadership experience and learn every part of our business.
About you
- You'll thrive in this role if you enjoy variety and a fast-paced environment. This is a role for someone who's comfortable taking ownership. We're looking for someone who:
- Has experience in a customer-facing environment
- Can lead and motivate a team, even during busy or challenging days
- Is organised, adaptable and solutions-focused
- Brings strong communication and people skills
- Takes pride in delivering a great customer experience
Experience in retail, trade, or a similar environment is essential. But it's only as important as your behaviour and mindset.
What you'll bring
- A hands-on approach and willingness to get stuck in across all areas of the store
- Problem-solving skills and resilience in a fast-moving environment
- The ability to balance customer needs, team support and operational priorities
- Confidence using systems and technology in day-to-day tasks
- A full UK driving licence and flexibility to support nearby stores when needed
What we offer
- We'll support you to grow and develop your leadership skills, with real opportunities to progress.
- Up to 7.5% annual bonus + up to £300 per month gainshare bonus
- 6% pension contribution matched
- Up to 35 days' holiday including bank holidays
- 20% colleague discount
- Save-as-you-earn scheme
- Life assurance
- Access to Digital GP and wellbeing support
- Discounts and cashback across a wide range of retailers
And you'll be part of a supportive, down-to-earth culture where people genuinely look out for each other.
A few things to know
- This is a hands-on role.
- You may occasionally support nearby stores, so some flexibility and travel is needed.
- Flexible working can be discussed as part of your application.
What to do next
If you're ready to take the next step in your retail career, build leadership experience and be part of a team that makes a real difference to customers' homes, we'd love to hear from you.
Apply today.
If you need any reasonable adjustments during the application process, please let us know here . This form is only for adjustment. General enquiries or direct CV submissions won't be accepted
Assistant Manager in Newbury employer: Wickes
Wickes is an excellent employer for those looking to thrive in the Kitchen and Bath Design sector, offering a vibrant work culture that prioritises customer satisfaction and creativity. With competitive salaries, commission structures, and comprehensive training programmes, employees are empowered to grow their skills and advance their careers while enjoying a supportive team environment. Located in a dynamic retail setting, Wickes provides unique opportunities to engage with customers and make a meaningful impact on their home improvement journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Newbury
✨Tip Number 1
Familiarise yourself with Wickes' products and services. Understanding the range of offerings will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've inspired or managed a team in previous roles. Highlighting your ability to motivate others will resonate well with the hiring managers.
✨Tip Number 3
Be ready to discuss how you handle fast-paced environments. Prepare specific scenarios where you've successfully managed multiple tasks simultaneously, as this is crucial for the Assistant Manager role.
✨Tip Number 4
Research Wickes' company culture and values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a good fit for the team.
We think you need these skills to ace Assistant Manager in Newbury
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of an Assistant Manager at Wickes. Highlight your experience in fast-paced customer-facing environments and how you've inspired teams in similar roles.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your organisational skills and ability to handle diverse tasks, as these are crucial for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and leadership. Use specific examples from your past experiences to demonstrate how you can contribute to Wickes' unique culture and customer satisfaction.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Wickes
✨Show Your Leadership Skills
As an Assistant Manager, you'll be expected to inspire and lead your team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your ability to motivate others and resolve conflicts.
✨Demonstrate Customer Focus
Wickes places a strong emphasis on customer experience. Be ready to discuss specific instances where you've gone above and beyond to ensure customer satisfaction, and how you would apply that same dedication in this role.
✨Emphasise Adaptability
The role requires handling various tasks throughout the day. Prepare to talk about your experience in fast-paced environments and how you've effectively managed multiple responsibilities while maintaining high standards.
✨Research Wickes' Values
Understanding Wickes' culture and values is crucial. Familiarise yourself with their commitment to doing the right thing for customers, the planet, and people. This will help you align your answers with what they value most during the interview.
