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- Tasks: Lead and manage the Installer Operational Support Team for seamless operations.
- Company: Join a dynamic team at a leading home improvement retailer.
- Benefits: Enjoy flexible working hours, hybrid model, and career development opportunities.
- Why this job: Make a real impact by enhancing installer efficiency and satisfaction.
- Qualifications: Experience in service delivery management and strong leadership skills.
- Other info: Collaborative environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for a Service Delivery Manager to lead and manage the Installer Operational Support Team, ensuring the seamless and continuous operational effectiveness of our Installer network. This involves overseeing end‑to‑end process management, providing critical departmental support in line with agreed SLAs, and proactively identifying and implementing continuous improvement initiatives to enhance installer efficiency and satisfaction.
This is a hybrid role with the expectation to be on site Tuesday, Wednesday and Thursday. The working hours are standard 8:30‑5:30 Mon – Fri, but we also offer flexible shifts (7‑4 or 7:30‑4:30) which are generally shared across the team each week.
Key Responsibilities- Lead and empower Service Delivery Coordinators to ensure optimal support for the Wickes Approved Installer Network, delivering on role expectations and SLAs.
- This includes overseeing installer allocations, managing.
Service Delivery Manager - Installations Operations in London employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Installations Operations in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Service Delivery Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to service delivery and team management. We should also think of examples from our past experiences that showcase our ability to lead and improve processes.
✨Tip Number 3
Showcase our passion for continuous improvement! During interviews, we can discuss specific initiatives we've implemented in previous roles that enhanced efficiency or satisfaction. This will demonstrate our proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace Service Delivery Manager - Installations Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing teams and improving operational processes, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've led teams or improved service delivery in the past – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention any continuous improvement initiatives you've implemented. We’re looking for someone who can proactively identify issues and enhance efficiency, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wickes
✨Know Your Stuff
Make sure you understand the ins and outs of service delivery management, especially in installations operations. Brush up on key concepts like SLAs and process management, as well as any specific tools or software that might be relevant to the role.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and past experiences. Think of examples where you've empowered your team or improved operational efficiency, and be ready to share how you can bring that to the Installer Operational Support Team.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to installer support and operational challenges. Practice articulating your thought process and decision-making skills, focusing on how you would handle issues while maintaining high levels of installer satisfaction.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s current challenges in service delivery or their vision for the installer network. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
