At a Glance
- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: Join a supportive team focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, flexible hours, and a range of wellbeing perks.
- Other info: Part-time role with opportunities for career advancement and personal development.
- Why this job: Make a difference in customers' lives while developing your skills.
- Qualifications: Previous customer service experience is preferred but not essential.
The predicted salary is between 26500 - 30000 € per year.
The Role
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. While you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down‑to‑earth place to work, where you get to go up in the world. Part‑time (10 hrs/week). Requires working Sundays and one weekday late shift.
About you
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. Please ensure to apply with an up‑to‑date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 phr
- 18 yrs – 20 yrs £12.00 phr
- Under 18 yrs £8.82 phr
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include:
- 20% colleague discount
- Save‑as‑you‑earn scheme
- Cashback health scheme
- Cycle to work
- Life assurance
- Peppy Aviva Digital GP
- Financial Education & loans
- Discount platform including savings and cash back at numerous retailers
- Savings on gym membership
We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement or let us know when you apply and we can talk this through as part of your application process.
Apply now! Thank you for considering this opportunity. Please note: Salary dependent on age. Vacancy Reference #100573. We are committed to equality of opportunity. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us. Please note that this link is only for reasonable adjustments required; general enquiries or direct CV applications cannot be accepted via this form.
Customer Service Assistant in Lincoln employer: Wickes
Join a company that prioritises the customer experience while fostering a supportive and inclusive work environment. As a Customer Service Assistant, you'll benefit from comprehensive training, flexible working options, and a generous benefits package, including up to 35 days of annual leave and a colleague discount. With a strong focus on employee growth and wellbeing, this is a fantastic opportunity to develop your career in a down-to-earth setting where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Lincoln
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Dress the part! Even if the store has a casual vibe, showing up looking smart and presentable can make a great first impression. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Assistant in Lincoln
Some tips for your application 🫡
Keep Your CV Up-to-Date:Make sure your CV is current and highlights any relevant experience in customer service. We want to see what makes you a great fit for the role, so don’t hold back on showcasing your skills!
Tailor Your Application:When applying, tailor your application to reflect the job description. Mention how your past experiences align with providing a top-notch customer experience, just like we do at StudySmarter.
Show Your Personality:We love a friendly vibe! Let your personality shine through in your application. A touch of warmth and enthusiasm can go a long way in showing us you’re the right fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just like our approach to customer service!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to making every customer's visit enjoyable and seamless. Be ready to share examples from your past experiences where you went above and beyond for a customer.
✨Showcase Your Relevant Experience
Since the role requires experience in a similar position, make sure to highlight any relevant roles you've had. Prepare specific examples of how you handled customer queries or resolved issues effectively. This will demonstrate that you’re not just familiar with the role but also capable of excelling in it.
✨Emphasise Teamwork and Support
This job is all about working together to create a positive environment. Be prepared to discuss how you’ve collaborated with colleagues in the past to enhance customer service. Mention any instances where you supported your team during busy periods or helped train new staff.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the training opportunities available or how the team measures success in delivering customer service. It’s a great way to show you’re keen to grow with them.
