At a Glance
- Tasks: Deliver exceptional customer service and assist shoppers for a great experience.
- Company: Friendly retail environment focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, up to 35 days leave, and fantastic discounts.
- Other info: Flexible part-time hours with opportunities for personal development.
- Why this job: Join a supportive team where you can grow your career and make customers smile.
- Qualifications: Experience in customer service is preferred but not essential.
The predicted salary is between 26500 - 30000 € per year.
The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
About you... Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 phr
- 18 yrs - 20 yrs £12.00 phr
- Under 18 yrs £8.82 phr
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
Apply now!
Customer Service Assistant in Leicester employer: Wickes
Join a down-to-earth company that prioritises the customer experience while investing in your personal and professional growth. With a supportive work culture, comprehensive training, and a generous benefits package including up to 35 days of annual leave and a colleague discount, this part-time role as a Customer Service Assistant offers you the chance to thrive in a rewarding environment. Located conveniently, you'll find everything you need to succeed and advance your career with us.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your previous customer service experience and how it aligns with what they’re looking for.
✨Tip Number 3
Dress the part! Even if the store has a casual vibe, showing up looking smart and professional can make a great first impression. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Customer Service Assistant in Leicester
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past!
Be Genuine and Friendly:Use a warm and friendly tone in your application. We’re all about creating a welcoming atmosphere, so let your personality shine through in your writing!
Tailor Your Application:Make sure to tailor your application to the role. Mention specific aspects of the job description that excite you and how you can contribute to our team at StudySmarter.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Research the company’s values and how they prioritise customer service. This will help you align your answers with their expectations.
✨Showcase Your Relevant Experience
If you've worked in a similar role before, be ready to share specific examples of how you handled customer interactions. Highlight any challenges you faced and how you resolved them, as this demonstrates your problem-solving skills.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are genuinely interested in the role.
✨Prepare Questions for Them
At the end of the interview, you’ll likely have the chance to ask questions. Prepare a few thoughtful ones about the team culture or training opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
