At a Glance
- Tasks: Help customers design stunning kitchens and bathrooms, guiding them from idea to reality.
- Company: Join Wickes, a company dedicated to making homes beautiful and customer-focused.
- Benefits: Enjoy competitive salary, uncapped commission, flexible working, and 35 days annual leave.
- Other info: Inclusive workplace with strong support for personal and professional growth.
- Why this job: Make a real difference in people's homes while unleashing your creativity and design skills.
- Qualifications: Customer-focused, sales-driven, and creative with some design tool experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Helping the nation feel house proud.
The role
If you’re passionate about providing a great customer experience join us as a Kitchen and Bathroom Design Consultant.
You’ll help customers design and create spaces that make a real difference in their homes.
From the first conversation in our showroom to visiting them at home, you’ll guide them through the process with care.
You’ll take the time to understand what matters to them, offer product advice, and use your design knowledge to bring their ideas to life.
Every project is unique and every project matters.
You’ll own the full customer experience from start to finish.
- Your responsibilities
- Deliver our full Wickes customer journey: whether it’s in-store, virtual, or at a customer’s home, you’ll treat every customer with the same attention.
- Turn prospects into customers finding the best solutions for our customers' space and budget. You’ll also be proactive in generating leads within your showroom.
- Create inspiring designs using our design tools, presenting and refining ideas in collaboration with customers.
- Look after your showroom maintaining displays and keeping up our high standards.
- Stay organised and proactive keeping our customers updated and always communicating progress clearly.
- Stay compliant with all company policies and regulations including finance, GDPR, and health & safety.
About you
- You’re customer-focused: you’re a great listener who enjoys helping customers and building trusted relationships.
- You’re sales driven and results-minded: you’re experienced in consultative selling and are motivated to achieve and exceed sales targets while doing what’s right for our customers.
- You're creative and practical: you can see the possibilities in a space and know how to make ideas work.
- You’re calm and confident: you handle challenges with professionalism and keep things moving forward.
- You’re organised and proactive: you take ownership, stay on top of details, and get things done.
- You’re industry savvy: you keep up to date with the latest trends and understand your local market.
- Some experience of using design tools would be desirable, however a working knowledge of similar tools such Auto CAD or Photoshop would be an advantage.
You will also need a valid UK driving licence and access to a vehicle as you’ll visit customers at home.
Why join us
We’ll give you the tools, training and support to do your best work.
- Competitive salary plus uncapped commission (including guaranteed commission during your training period)
- Comprehensive 7-week training programme where you’ll learn about our products, our design tools and our customer sales journey
- Dedicated mentor support for your first 9 months
- Competitive colleagues benefits
- Flexible working options
- Up to 35 days of annual leave including Bank Holidays
- Defined Contribution Pension Scheme up to 10% dependent on length of service
- 20% colleague discount
- Save-as-you-earn and cashback health schemes
- Access to a discount platform for retailers, gyms and more
About us
At Wickes, we believe everyone deserves a home they can feel proud of and we’re helping our customers create spaces that work beautifully.
We’re a team of genuine, hard-working people and we care about making a difference.
We’re proud of our products and in helping customers turn design ideas into reality.
If you’re passionate about design, know how to offer great customer service, and are motivated by doing your best work every day, you’ll fit right in.
We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.
We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve.
We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone.
If you require any support or reasonable adjustments, please let us know here.
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Kitchen & Bathroom Design/Sales Consultant in Ipswich employer: Wickes
Wickes is an excellent employer for those looking to thrive in the Kitchen and Bath Design sector, offering a vibrant work culture that prioritises customer satisfaction and creativity. With competitive salaries, commission structures, and comprehensive training programmes, employees are empowered to grow their skills and advance their careers while enjoying a supportive team environment. Located in a dynamic retail setting, Wickes provides unique opportunities to engage with customers and make a meaningful impact on their home improvement journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Kitchen & Bathroom Design/Sales Consultant in Ipswich
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Wickes, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Wickes!
We think you need these skills to ace Kitchen & Bathroom Design/Sales Consultant in Ipswich
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Wickes, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Wickes and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Wickes that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Wickes
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
