At a Glance
- Tasks: Assist customers and ensure a top-notch shopping experience in-store.
- Company: Join a friendly team focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, bonuses, discounts, and up to 35 days annual leave.
- Other info: Flexible shifts with opportunities for career development and inclusivity.
- Why this job: Be part of a supportive environment where your contributions truly matter.
- Qualifications: No specific qualifications required, just a passion for helping others.
The predicted salary is between 12.71 - 12.71 £ per hour.
Role Overview
Whatever your role in and around the store, everything you do will be focused on the customer experience.
Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.
Of course, while you're creating a helpful and friendly customer experience, we'll be thinking of new ways to reward, develop and invest in you.
You'll receive all the training, support and opportunities you need.
Think of it as a down to earth place to work, where you get to go up in the world.
We are looking for a Customer Service Assistant to join our team on a 16 hour part time contract.
- Working Hours & Flexibility
- 16 hours per week.
- Shifts are typically spread across 2 days, most likely Tuesdays and Thursdays.
- Evening shifts will be required.
- A high degree of flexibility is essential, as shift patterns may vary.
- Store Opening Hours
- Monday-Friday: 7:00 am - 8:00 pm
Responsibilities
- Deal with and assist customers, ensuring a high level of customer service whenever they walk through the doors.
- Provide support across in store touchpoints, manage parking, trolleys, stock placement and deliveries.
What we offer
- Competitive hourly pay based on age: 21 yrs and over £12.71 ph, 18-20 yrs £12.00 ph, under 18 yrs £8.82 ph.
- Up to £300 per month gain share bonus.
- Up to 10% employer pension contribution.
- Up to 35 days of annual leave, including 8 bank holidays.
- Other financial and wellbeing benefits: 20% colleague discount, Save as you earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform, savings on gym membership.
EEO Statement
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do.
We're a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve.
We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone.
Customer Service Assistant in Huddersfield employer: Wickes
Wickes is an excellent employer for those looking to thrive in the Kitchen and Bath Design sector, offering a vibrant work culture that prioritises customer satisfaction and creativity. With competitive salaries, commission structures, and comprehensive training programmes, employees are empowered to grow their skills and advance their careers while enjoying a supportive team environment. Located in a dynamic retail setting, Wickes provides unique opportunities to engage with customers and make a meaningful impact on their home improvement journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Huddersfield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Wickes and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Wickes and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant in Huddersfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Wickes.
Get Familiar with Our Brand:Before applying, take some time to learn about Wickes and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Wickes
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Wickes.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Wickes will surely appreciate.
