At a Glance
- Tasks: Deliver exceptional customer service and assist shoppers in a friendly environment.
- Company: Join a supportive team focused on customer experience and employee growth.
- Benefits: Competitive pay, flexible hours, discounts, and a range of wellbeing perks.
- Other info: Part-time role with opportunities for career development and a vibrant workplace culture.
- Why this job: Gain valuable experience while making customers smile and enhancing their shopping journey.
- Qualifications: Previous customer service experience is preferred but not essential.
The predicted salary is between 26500 - 30000 € per year.
The Role
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world. This is a part time role, consisting of 16 hours a week. You must be able to work both Saturday and Sunday. This role is fixed term and lasting 4 months.
About you
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. We encourage you to apply with an up-to-date CV attached. Applications without CVs currently will not be accepted.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
- Up to £300 per month gain share bonus.
- Up to 10% employer pension contribution.
- Up to 35 days of annual leave including 8 days of bank holidays.
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
Customer Service Assistant in Hove employer: Wickes
Join a down-to-earth team where your role as a Customer Service Assistant is pivotal in creating a friendly and helpful customer experience. With a strong focus on employee development, you will benefit from comprehensive training, a generous benefits package, and opportunities for career growth, all while enjoying a supportive and inclusive work culture. Located in a vibrant community, this part-time position offers flexibility and the chance to make a real impact during your fixed-term contract.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Hove
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations during the interview.
✨Tip Number 3
Dress the part! Even though it's a part-time role, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Assistant in Hove
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is up-to-date and highlights any relevant experience in customer service. We want to see how you've made a difference in previous roles, so don’t hold back!
Show Your Personality:When writing your application, let your personality shine through! We’re looking for someone who can create a friendly atmosphere, so a touch of warmth in your writing can go a long way.
Follow the Instructions:Remember to attach your CV when you apply through our website. Applications without a CV won’t be accepted, so double-check before hitting that submit button!
Ask for Adjustments if Needed:If you need any adjustments to apply, don’t hesitate to reach out. We’re here to help make the application process as smooth as possible for everyone!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to that in the role of a Customer Service Assistant. Be ready to share examples from your past experiences where you went above and beyond for a customer.
✨Show Your Availability
Since this role requires working on weekends, make sure to highlight your availability during the interview. Be clear about your willingness to work both Saturday and Sunday, as this shows your commitment and flexibility, which are key traits for this position.
✨Bring Your CV and Relevant Experience
Don’t forget to bring an up-to-date CV to the interview! Make sure it highlights any previous customer service roles you've had. If you have specific achievements or feedback from customers, be prepared to discuss those as they can really set you apart.
✨Ask About Training and Development
This company values learning and development, so come prepared with questions about the training opportunities available. Showing interest in your growth within the company not only demonstrates your ambition but also aligns with their focus on investing in employees.
