At a Glance
- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: A welcoming store focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, generous leave, discounts, and wellness perks.
- Other info: Flexible shifts with opportunities for career advancement.
- Why this job: Join a supportive team and develop your skills while helping customers.
- Qualifications: Experience in customer service is preferred but not essential.
The predicted salary is between 18200 - 18200 £ per year.
The Role...
Whatever your role in and around the store, everything you do will be focused on the customer experience.
Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.
Of course, while you're creating a helpful and friendly customer experience, we'll be thinking of new ways to reward, develop and invest in you.
You'll receive all the training, support and opportunities you need.
Think of it as a down-to-earth place to work, where you get to go up in the world.
Shifts...
2 x 4 hour shifts on Monday and Thursday.
This is a 3 month seasonal contract
About you...
Every day you'll be dealing with and assisting customers, so it's important that you offer every person that walks through our doors a high level of customer service.
We look for someone who ideally has experience working in a similar role.
What can we offer you?
You'll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.
We'll also equip you with a benefits package that includes
- If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do.
We're a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve.
We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone.
If you require any support or reasonable adjustments, please let us know here.
- *Salary Dependent on Age
Customer Service Assistant in High Wycombe employer: Wickes
Wickes is an excellent employer that prioritises customer experience and employee development, offering a supportive and inclusive work environment. With a strong focus on training and growth opportunities, employees are rewarded for their dedication to providing exceptional service, making it a fulfilling place to work in the UK retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in High Wycombe
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Wickes.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Wickes. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Assistant in High Wycombe
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Wickes.
How to prepare for a job interview at Wickes
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Wickes's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Wickes offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
