At a Glance
- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: Join a supportive team focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, up to 35 days off, and fantastic discounts.
- Other info: Flexible working options and a commitment to inclusivity.
- Why this job: Make a difference in customers' lives while developing your career.
- Qualifications: Experience in customer service is preferred but not essential.
The predicted salary is between 12 - 16 € per hour.
The Role… Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
About you… Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.21 phr
- 18 yrs - 20 yrs £11.52 phr
- Under 18 yrs £8.47 phr
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership. We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
Customer Service Assistant in Hertford employer: Wickes
Join a company that prioritises the customer experience while fostering a supportive and inclusive work environment. With a strong focus on employee development, you will benefit from comprehensive training, flexible working options, and an attractive benefits package that includes generous annual leave and financial wellbeing initiatives. This is a place where your contributions are valued, and you can truly grow your career in a friendly and down-to-earth atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Hertford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Assistant in Hertford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you've made a difference in previous roles, so don’t hold back on those examples!
Show Your Personality:When writing your application, let your personality shine through! We’re looking for someone who can create a friendly atmosphere, so a touch of warmth in your writing can go a long way.
Follow the Instructions:Don’t forget to attach your up-to-date CV as specified in the job description. Applications without a CV won’t be accepted, so double-check before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need there!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Familiarise yourself with the company's approach to customer service. Think about how you can contribute to creating a friendly and helpful environment. Be ready to share examples from your past experiences where you enhanced customer satisfaction.
✨Showcase Your Relevant Experience
Since they’re looking for someone with experience in a similar role, prepare to discuss your previous jobs. Highlight specific situations where you successfully dealt with customer queries or complaints, demonstrating your problem-solving skills.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how they support employee development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Dress for Success
Even though it’s a down-to-earth workplace, first impressions matter. Dress smartly and comfortably for the interview. This will help you feel confident and show that you take the opportunity seriously.
