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- Tasks: Deliver exceptional customer service and assist shoppers for a smooth store experience.
- Company: Join a friendly team focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, flexible hours, generous leave, and awesome discounts.
- Why this job: Make a difference in customers' day while building your career.
- Qualifications: Experience in customer service is a plus; must be a team player.
- Other info: Inclusive workplace with great opportunities for personal and professional development.
The predicted salary is between 12 - 13 £ per hour.
The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
About you... Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
Person specification:
- Can work early and late shifts (7am - 8pm)
- Can work over all of the 7 days of the week.
- Can work bank holidays
- Comfortable with manual handling – lifting items regularly over 20kgs.
- Comfortable working towards targets, individual targets for KPI’s
What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.21 phr, 18 yrs – 20 yrs £11.52 phr and under 18 yrs £8.47 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership. We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
Customer Service Assistant in Haverfordwest employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Haverfordwest
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you provided excellent customer service or resolved issues. This will demonstrate your skills and show that you can deliver the high level of service they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Customer Service Assistant in Haverfordwest
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up to date and highlights any relevant experience in customer service. We want to see how you've made a difference in previous roles, so don’t hold back on those achievements!
Show Your Personality: When writing your application, let your personality shine through! We’re looking for someone who can create a friendly customer experience, so a touch of warmth and enthusiasm in your writing can go a long way.
Follow the Instructions: Don’t forget to attach your CV when you apply through our website! Applications without a CV won’t be accepted, so double-check that you’ve included it before hitting send.
Be Ready for Flexibility: Since we’re looking for someone who can work various shifts, mention your availability clearly in your application. If you’re open to flexible working, let us know – we love to accommodate where we can!
How to prepare for a job interview at Wickes
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you went above and beyond for a customer. This shows that you understand the importance of creating a positive customer experience.
✨Demonstrate Flexibility
Since the role requires working various shifts, be prepared to discuss your availability openly. Highlight your willingness to work early mornings, late evenings, and weekends. This will show that you're adaptable and ready to meet the company's needs.
✨Showcase Your Team Spirit
Customer service is often a team effort. Think of instances where you collaborated with colleagues to enhance the customer experience. Sharing these stories can demonstrate your ability to work well in a team environment, which is crucial for this role.
✨Ask Thoughtful Questions
Prepare a few questions about the company culture, training opportunities, or how they measure success in customer service. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
