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- Tasks: Lead a dynamic team and ensure an exceptional customer experience in a fast-paced retail environment.
- Company: Join a growing company opening new stores and investing in your future.
- Benefits: Competitive salary, bonuses, generous holiday, and discounts for colleagues.
- Other info: Flexible working options available; travel to nearby stores may be required.
- Why this job: Take ownership, grow your leadership skills, and make a real impact every day.
- Qualifications: Experience in customer service and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
An exciting opportunity to join a new store opening in Harrogate. Our Store Assistant Managers are at the heart of our stores. This is a fast-paced, hands‑on role where no two days are the same. You’ll lead from the front, support your team, and keep everything running smoothly, all while delivering a brilliant experience for our customers. If you’re looking for a role where you can grow, take ownership and progress your career this could be the opportunity for you. With plans to expand from 230 to 300 stores by 2030, we’re investing in our future, creating more opportunities for our colleagues to progress.
The role involves being the go‑to person on shift. One moment you might be helping a customer design their dream kitchen or bathroom, the next you’re supporting a delivery, or solving a customer issue. It’s a role that keeps you moving, thinking and leading all day.
- Supporting the Store Managers
- Leading the store in the Store Manager’s absence
- Delivering results through sales and exceptional service
- Inspiring and supporting colleagues to deliver great customer service
- Ensuring the store safety, compliance and operational excellence for everyone
- Managing day‑to‑day operations
Key areas of the store include:
- Helping customers find what they need (self‑serve)
- Supporting larger home projects from design to installation (showroom)
- Delivering great service through our sales teams (assisted selling)
- Making sure orders are fulfilled smoothly (order fulfilment)
About you: You’ll thrive in this role if you enjoy variety and a fast‑paced environment. This is a role for someone who’s comfortable taking ownership. We’re looking for someone who:
- Has experience in a customer‑facing environment
- Can lead and motivate a team, even during busy or challenging days
- Is organised, adaptable and solutions‑focused
- Brings strong communication and people skills
- Takes pride in delivering a great customer experience
Experience in retail, trade, or a similar environment is essential. But it’s only as important as your behaviour and mindset.
What you’ll bring:
- A hands‑on approach and willingness to get stuck in across all areas of the store
- Problem‑solving skills and resilience in a fast‑moving environment
- The ability to balance customer needs, team support and operational priorities
- Confidence using systems and technology in day‑to‑day tasks
- A full UK driving licence and flexibility to support nearby stores when needed
What we offer: We’ll support you to grow and develop your leadership skills, with real opportunities to progress.
- Up to 7.5% annual bonus + up to ÂŁ300 per month gainshare bonus
- 6% pension contribution matched
- Up to 35 days’ holiday including bank holidays
- 20% colleague discount
- Save‑as‑you‑earn scheme
- Life assurance
- Access to Digital GP and wellbeing support
- Discounts and cashback across a wide range of retailers
A few things to know: This is a hands‑on role. You may occasionally support nearby stores, so some flexibility and travel is needed. Flexible working can be discussed as part of your application. If you need any reasonable adjustments during the application process, please let us know.
Assistant Manager in Harrogate employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Harrogate
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the store and its values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or solved a problem under pressure. These real-life examples will make you stand out and demonstrate that you can handle the fast-paced environment.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've gone above and beyond for customers in the past. This role is all about delivering a brilliant experience, so let them know you’re up for the challenge.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in growing with the company!
We think you need these skills to ace Assistant Manager in Harrogate
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your experiences and what makes you tick – it helps us get to know you better.
Tailor Your Application: Make sure to tailor your application to the Assistant Manager role. Highlight your experience in customer-facing environments and any leadership roles you've had. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if needed to make it easy for us to read. We appreciate straightforwardness, especially in a fast-paced environment like ours!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wickes
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Assistant Manager. Familiarise yourself with the store's operations, customer service expectations, and how to lead a team effectively. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led a team in the past. Think about times when you motivated colleagues during busy periods or resolved conflicts. Highlighting these experiences will demonstrate your ability to inspire and support your team, which is crucial for this position.
✨Emphasise Customer Experience
Since delivering a brilliant customer experience is at the heart of this role, come ready to share your thoughts on what great customer service looks like. You might even want to mention any innovative ideas you have for enhancing customer interactions in the store.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's culture, future expansion plans, or how success is measured for an Assistant Manager. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.