At a Glance
- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: A welcoming store focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, up to 35 days off, discounts, and wellness perks.
- Other info: Inclusive workplace committed to diversity and wellbeing.
- Why this job: Join a supportive team and develop your career while helping customers.
- Qualifications: Experience in customer service is preferred but not essential.
The predicted salary is between 22000 - 25000 £ per year.
The Role
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. While you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down‑to‑earth place to work, where you get to go up in the world.
About you
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What can we offer you
- You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.
- We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 per hour, 18 yrs - 20 yrs £12.00 per hour and under 18 yrs £8.82 per hour.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
- Other financial and wellbeing benefits include:
- 20% colleague discount
- Save‑as‑you‑earn scheme
- Cashback health scheme
- Cycle to work
- Life assurance
- Peppy
- Aviva Digital GP
- Financial Education & loans
- Discount platform including savings and cash back at numerous retailers
- Savings on gym membership
We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do. We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know.
Apply now!
Customer Service Assistant in Harlow employer: Wickes
As a Customer Service Assistant, you'll thrive in a supportive and inclusive environment that prioritises your growth and wellbeing. With competitive pay, extensive benefits, and a strong commitment to employee development, this company offers a rewarding career path where your contributions directly enhance the customer experience. Join a team that values diversity and fosters a culture of collaboration, ensuring you feel valued every step of the way.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Harlow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Harlow
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service roles. We want to see how you've gone above and beyond to create a great experience for customers, so share those stories!
Be Yourself:We love authenticity! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to show us what makes you unique.
Tailor Your Application:Take a moment to read the job description carefully and tailor your application to match. We’re looking for specific skills and experiences, so make sure to align your background with what we’re after.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to making every customer's visit enjoyable and seamless. Be ready to share examples from your past experiences where you went above and beyond for customers.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions. This will show that you can engage with customers effectively.
✨Highlight Relevant Experience
If you've worked in a similar role before, make sure to highlight that experience. Prepare specific examples of how you handled challenging situations or provided exceptional service. This will help the interviewer see how your background aligns with their expectations.
✨Emphasise Teamwork and Inclusivity
This company values a diverse workforce and teamwork. Be prepared to discuss how you work well with others and contribute to an inclusive environment. Share any experiences where you supported colleagues or helped create a welcoming atmosphere for customers.
