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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: A supportive retail environment focused on customer satisfaction.
- Benefits: Competitive pay, bonuses, generous leave, and great discounts.
- Other info: Enjoy a dynamic workplace with plenty of learning opportunities.
- Why this job: Join a team that values your growth and offers real career development.
- Qualifications: Experience in customer service is preferred but not essential.
The predicted salary is between 22000 - 25000 £ per year.
The Role
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
About you
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 phr
- 18 yrs - 20 yrs £12.00 phr
- Under 18 yrs £8.82 phr
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include:
- 20% colleague discount
- Save-as-you-earn scheme
- Cashback health scheme
- Cycle to work
- Life assurance
- Peppy
- Aviva Digital GP
- Financial Education
Customer Service Assistant in Hampshire employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Hampshire
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your people skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident in handling real-life situations and show the interviewer that you can keep your cool under pressure.
✨Tip Number 3
Dress the part! Make sure you look smart and approachable. First impressions matter, especially in customer service roles where you’ll be representing the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Assistant in Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how you can create a friendly and helpful environment, just like we do!
Show Your Personality: Don’t be afraid to let your personality shine through! We’re looking for someone who can connect with customers, so share a bit about yourself and why you love helping others.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to that in your role as a Customer Service Assistant. Be ready to share examples from your past experiences where you’ve gone above and beyond for customers.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions. This will demonstrate your ability to engage with customers effectively.
✨Highlight Relevant Experience
If you have previous experience in customer service, be sure to highlight it! Prepare specific examples of situations where you provided excellent service or resolved issues. This will show that you’re not just familiar with the role but also capable of excelling in it.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the training and development opportunities they offer or how they measure customer satisfaction. It’s a great way to demonstrate your enthusiasm for the position.