At a Glance
- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: Join a supportive team focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, up to 35 days leave, and fantastic discounts.
- Other info: Flexible working options available; apply now to start your journey!
- Why this job: Make a difference in customers' lives while developing your career.
- Qualifications: Experience in customer service is preferred but not essential.
The predicted salary is between 12 - 16 £ per hour.
The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
About you... Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.21 phr
- 18 yrs - 20 yrs £11.52 phr
- Under 18 yrs £8.47 phr
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership. We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
Customer Service Assistant in Grantham employer: Wickes
Wickes is an excellent employer for those looking to thrive in the Kitchen and Bath Design sector, offering a vibrant work culture that prioritises customer satisfaction and creativity. With competitive salaries, commission structures, and comprehensive training programmes, employees are empowered to grow their skills and advance their careers while enjoying a supportive team environment. Located in a dynamic retail setting, Wickes provides unique opportunities to engage with customers and make a meaningful impact on their home improvement journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Grantham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Grantham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is up to date and highlights any relevant experience in customer service. We want to see how you've made a positive impact in previous roles, so don’t hold back!
Show Your Personality:When writing your application, let your personality shine through! We’re looking for someone who can create a friendly customer experience, so a bit of warmth in your writing can go a long way.
Follow the Instructions:Don’t forget to attach your CV when you apply! Applications without a CV won’t be accepted, so double-check that you’ve included it before hitting send.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to making every customer's visit enjoyable and seamless. Be ready to share examples from your past experiences where you went above and beyond for a customer.
✨Showcase Your Team Spirit
This role is all about working together to create a friendly environment. Prepare to discuss how you've collaborated with colleagues in previous jobs. Highlight any instances where teamwork led to improved customer service or store operations.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. Practice responding to scenarios like handling a difficult customer or managing a busy period. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Bring Your CV and a Positive Attitude
Make sure your CV is up to date and tailored to the role. Bring a copy to the interview, even if you submitted it online. Also, don’t forget to bring your enthusiasm! A positive attitude can make a huge difference in how you’re perceived by the interviewers.
