At a Glance
- Tasks: Lead and support installation teams while ensuring top-notch service and quality.
- Company: Join Wickes, a leading multichannel retailer with a focus on home improvement.
- Benefits: Enjoy competitive salary, annual bonus, generous leave, and wellness perks.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Make a real impact by enhancing customer experiences and building strong relationships.
- Qualifications: Experience in team management and excellent communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
As a Field Manager, you’ll play a key part in delivering exceptional service to our customers and installers across our installations. Your main tasks will involve guiding and supporting a network of installation businesses across the Gloucester area including Hereford and Newport and finding and bringing in new installers to work with us. You’ll be focused on building strong relationships with our stores, the National Customer Service Centre, acting as a go-to person for both customers and installers.
A significant part of your role will be checking and making sure installation work meets our standards by monitoring installation quality and putting effective risk management in place. You’ll also be responsible for making sure installers follow all health and safety guidelines. You’ll be finding ways to make our service even better and helping to keep costs in check. Working closely with store teams and Design Consultants will be important to improve how we deliver installations overall. You’ll be out and about, meeting people and making things happen!
We’re looking for people with experience managing multi location teams, either out in the field or as a senior store manager. What’s really important is that you have experience managing teams and getting good results. You should be able to talk clearly and build strong relationships with different people and be good at understanding customers, making sure they’re happy. The ability to work well with others across the business is key. You’ll need to be organised and able to follow guidelines, especially regarding health and safety and service delivery.
A valid driving license and the ability to travel are also necessary. Experience in home improvement installations is a bonus, but not a must-have. We value your ability to connect, engage and influence people.
What we offer:
- Competitive salary plus car allowance
- Annual bonus of up to 15%
- Up to 35 days of annual leave including 8 days of Bank Holiday
- Up to 10% matched employer pension contribution
- Other financial and wellbeing benefits include: 20% colleague discount, family friendly policies, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Wickes is a leading multichannel retailer, but we are more than this - our unique service offering means that we have everything you need to complete your next home project, from Kitchens, Bathrooms, through to Home Office. We help you plan your space and support you through every step of your transformation, from concept to completion - with all the finishing touches supported by our experienced Design Consultants and Wickes Approved Contract Installer Network.
Our unique culture means we believe in doing the right thing and help us to win for our customers, planet and people. Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.
Field Manager in Gloucester employer: Wickes
Wickes is an exceptional employer that prioritises employee wellbeing and growth, offering a competitive salary, generous annual leave, and a range of financial and wellbeing benefits. Our inclusive work culture fosters strong relationships and collaboration, ensuring that every team member can thrive while delivering outstanding service to our customers across Gloucestershire. With opportunities for flexible working and a commitment to doing the right thing for our people and the planet, Wickes is the perfect place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Manager in Gloucester
✨Tip Number 1
Get to know the company inside out! Research Wickes, their values, and what they stand for. This will help you connect with the interviewers and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your application process. It’s all about making those connections!
✨Tip Number 3
Prepare for situational questions! Think about your past experiences managing teams and how you’ve handled challenges. Be ready to share specific examples that highlight your skills in building relationships and ensuring quality.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Manager in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Manager role. Highlight your experience managing teams and building relationships, as these are key for us. Use specific examples that showcase your skills in customer service and installation management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of health and safety guidelines, as it’s super important for us.
Showcase Your Communication Skills:As a Field Manager, clear communication is essential. In your application, demonstrate how you’ve effectively communicated with different stakeholders in the past. This will help us see how you can build strong relationships with our customers and installers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Wickes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Field Manager role. Familiarise yourself with the key responsibilities, such as managing installation quality and building relationships with installers and customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves a lot of interaction with different teams and customers, be prepared to share examples of how you've successfully built relationships in the past. Think about specific situations where you’ve influenced others or resolved conflicts, as these stories will highlight your ability to connect with people.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, especially around health and safety or managing multiple locations. Practise your responses to these scenario-based questions, focusing on your problem-solving skills and how you ensure compliance with guidelines while maintaining service quality.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company's approach to installer training or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
