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- Tasks: Create positive customer experiences while safely operating a forklift and restocking products.
- Company: Wickes is a leading home improvement retailer dedicated to customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and full training provided for forklift operation.
- Why this job: Join a supportive team where you can grow your skills and make a real impact.
- Qualifications: Customer-focused attitude; experience preferred but not essential; driving certification is a plus.
- Other info: Part-time role with 39 hours per week available at our Widnes location.
Location: Wickes, Bowers Retail Park, Earle Road, Widnes, WA8 0TA
Role Overview: In this role, your focus will be on creating a positive customer experience, ensuring safety, and operating a forklift safely and efficiently. Responsibilities include restocking from-height storage, unloading delivery lorries, and maintaining vehicle standards.
Employment Type: Permanent, Part-time, 39 hours per week.
About You: You should be customer-focused, with experience in similar roles preferred. A driving certification is desirable but not essential, as full training will be provided.
What We Offer: Competitive hourly rates based on age: £12.21 (21+), £11.51 (18-20), £8.47.
Forklift Driving Customer Service Assistant employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forklift Driving Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the specific forklift models used at Wickes. Knowing the equipment inside out can give you an edge during interviews, showing your proactive approach and genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role focuses on creating a positive customer experience, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Network with current or former employees of Wickes. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss safety protocols related to forklift operation. Being knowledgeable about safety measures not only demonstrates your competence but also shows that you prioritise the well-being of customers and colleagues.
We think you need these skills to ace Forklift Driving Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Forklift Driving Customer Service Assistant position. Tailor your application to highlight relevant experience and skills.
Highlight Customer Service Skills: Since this role focuses on creating a positive customer experience, make sure to emphasise any previous customer service experience in your CV and cover letter. Use specific examples to demonstrate your ability to handle customer interactions effectively.
Showcase Relevant Experience: If you have experience operating a forklift or working in a similar environment, be sure to mention it. Even if you don't have a driving certification, highlight your willingness to learn and any related skills that would make you a strong candidate.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how your skills align with the company's needs. Be sure to express your enthusiasm for the opportunity to work at Wickes and contribute to their customer service goals.
How to prepare for a job interview at Wickes
✨Show Your Customer Service Skills
Since this role focuses on creating a positive customer experience, be prepared to discuss your previous customer service experiences. Share specific examples of how you've handled difficult situations or gone the extra mile for customers.
✨Demonstrate Safety Awareness
Safety is crucial in this position, especially when operating a forklift. Be ready to talk about any safety training you've had and how you prioritise safety in your work. Mention any relevant certifications if you have them.
✨Familiarise Yourself with Forklift Operations
Even if you don't have a driving certification yet, showing that you understand the basics of forklift operations can set you apart. Research common forklift types and their uses, and be ready to discuss how you would approach operating one safely.
✨Ask Insightful Questions
Prepare a few questions to ask the interviewer about the company culture, team dynamics, or specific responsibilities of the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
