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For Companies At a Glance
- Tasks: Manage installations, support installers, and ensure quality service delivery.
- Company: Wickes is a top retailer in home improvement solutions, dedicated to customer satisfaction.
- Benefits: Enjoy competitive salary, annual bonus, 35 days leave, and great perks like discounts and wellbeing policies.
- Why this job: Join a dynamic team, build relationships, and make a real impact in home improvement.
- Qualifications: Experience in managing teams, strong communication skills, and a valid driving license required.
- Other info: Flexible working options available; perfect for those passionate about home improvement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Field Installations Manager – Oxford. Wickes is a leading multichannel retailer offering home improvement solutions. This role delivers exceptional service to customers and installers by guiding and supporting a network of installation businesses, primarily in the North West area, and by finding and onboarding new installers. You will build strong relationships with stores, the National Customer Service Centre, customers, and installers. You will monitor installation quality, implement risk management, ensure health and safety guidelines are followed, and seek opportunities to improve service while helping to manage costs. You will work closely with store teams and Design Consultants to improve installation delivery and you’ll be out and about meeting people and making things happen.
Permanent and full-time, 40 hours per week. Location: Oxford Area.
Responsibilities
- Guide and support a network of installation businesses across the region; recruit and onboard new installers to work with Wickes.
- Build and maintain strong relationships with stores, the National Customer Service Centre, customers, and installers; act as the go-to person for customers and installers.
- Monitor installation quality, implement effective risk management, and ensure installers follow health and safety guidelines.
- Collaborate with store teams and Design Consultants to improve service delivery and overall installation performance.
- Travel as needed to engage with customers, installers, and partners.
Qualifications
- Experience managing multi-location teams, either in the field or as a senior store manager; proven ability to achieve results and build relationships.
- Strong communication skills and the ability to engage and influence people; customer-focused with good understanding of customer needs.
- Ability to work well with others across the business; organized with the ability to follow health, safety, and service delivery guidelines.
- Valid driving license and ability to travel; experience in home improvement installations is a bonus but not required.
What We Offer
- Competitive salary plus company car
- Annual bonus of up to 15%
- Up to 35 days of annual leave including 8 bank holidays
- Up to 10% matched employer pension contribution
- Additional benefits: 20% colleague discount, wellbeing and family-friendly policies, Save-as-you-earn, Cashback health scheme, Cycle to work, Life assurance, and more
About Us
Wickes is a leading multichannel retailer with a focus on enabling customers to plan and complete home improvement projects with support from Design Consultants and Wickes Approved Contract Installer Network. We are committed to an inclusive workplace and wellbeing of colleagues; flexible working options can be discussed during the application process.
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Field Installations Manager - Oxford employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Installations Manager - Oxford
✨Tip Number 1
Familiarise yourself with Wickes' values and customer service approach. Understanding their commitment to customer satisfaction will help you align your discussions and demonstrate how you can enhance their service delivery.
✨Tip Number 2
Network with professionals in the home improvement sector, especially those who have experience with installation services. This can provide you with insights into best practices and challenges, which you can discuss during your interviews.
✨Tip Number 3
Prepare to showcase your relationship-building skills. Think of specific examples where you've successfully managed teams or collaborated with various stakeholders, as this role heavily relies on strong interpersonal connections.
✨Tip Number 4
Stay updated on health and safety regulations relevant to the home improvement industry. Being knowledgeable about these guidelines will not only impress your interviewers but also show your commitment to maintaining high standards in installations.
We think you need these skills to ace Field Installations Manager - Oxford
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Field Installations Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience managing teams, building relationships, and any relevant skills in customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver results.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and Wickes as a company. Highlight specific examples of how your past experiences make you a great fit for guiding and supporting installation businesses, and your understanding of health and safety guidelines.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Wickes
✨Know the Company Inside Out
Before your interview, make sure you research Wickes thoroughly. Understand their values, services, and recent developments in the home improvement sector. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Relationship-Building Skills
As a Field Installations Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully engaged with teams, customers, or partners. Highlight your communication skills and how they helped you achieve results.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've handled challenges in previous roles, especially related to installation quality or risk management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can improve service delivery.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role. Ask about the team dynamics, the onboarding process for new installers, or how success is measured in this position. This not only helps you gauge if the role is right for you but also demonstrates your proactive approach.
