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- Tasks: Lead and support installation teams while ensuring quality and safety standards.
- Company: Wickes is a top multichannel retailer focused on home improvement projects.
- Benefits: Enjoy a salary up to £44,000, annual bonuses, and flexible working options.
- Why this job: Join a culture that values wellbeing and customer satisfaction while making a real impact.
- Qualifications: Experience in team management and strong communication skills are essential.
- Other info: A valid driving license and travel are required; home improvement experience is a plus.
The predicted salary is between 26400 - 44000 £ per year.
This role involves delivering exceptional service to our customers and installers. Your main tasks will include guiding and supporting a network of installation businesses across the North West area and finding and bringing in new installers to work with us. You will focus on building strong relationships with our stores and the National Customer Service Centre, acting as a go-to person for both customers and installers.
A significant part of your role will be checking and ensuring installation work meets our standards by monitoring installation quality and implementing effective risk management. You will also be responsible for ensuring installers follow all health and safety guidelines. Additionally, you will find ways to enhance our service and help keep costs in check. Working closely with store teams and Design Consultants will be important to improve how we deliver installations overall.
We are looking for individuals with experience managing multi-location teams, either in the field or as a senior store manager. It is essential that you have experience managing teams and achieving good results. You should be able to communicate clearly and build strong relationships with various stakeholders while understanding customer needs to ensure their satisfaction. The ability to collaborate effectively across the business is key. You will need to be organised and able to adhere to guidelines, particularly regarding health and safety and service delivery. A valid driving licence and the ability to travel are also necessary. Experience in home improvement installations is a bonus but not mandatory. We value your ability to connect, engage, and influence people.
What we offer includes:
- Salary up to £44,000.00 plus company car
- Annual bonus of up to 15%
- Up to 35 days of annual leave including 8 days of Bank Holiday
- Up to 10% matched employer pension contribution
- Other financial and wellbeing benefits such as 20% colleague discount, family-friendly policies, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, and a discount platform including savings and cash back at numerous retailers.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working, please let us know when you apply, and we can discuss this as part of your application process.
Wickes is a leading multichannel retailer, offering everything you need to complete your next home project, from kitchens and bathrooms to home offices. We support you through every step of your transformation, from concept to completion, with all the finishing touches provided by our experienced Design Consultants and Wickes Approved Contract Installer Network. Our unique culture emphasises doing the right thing, helping us win for our customers, planet, and people.
Field Installations Manager employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Installations Manager
✨Tip Number 1
Network with professionals in the home improvement and installation industry. Attend local trade shows or community events to meet potential installers and build relationships that could benefit your role as a Field Installations Manager.
✨Tip Number 2
Familiarise yourself with the latest health and safety regulations relevant to installations. Being knowledgeable about these guidelines will not only help you in your role but also demonstrate your commitment to maintaining high standards.
✨Tip Number 3
Prepare to discuss your experience managing multi-location teams during the interview. Have specific examples ready that showcase your ability to lead, motivate, and achieve results across different sites.
✨Tip Number 4
Research Wickes' values and culture thoroughly. Understanding their commitment to customer service and employee wellbeing will allow you to align your answers with their expectations and show that you're a great fit for the team.
We think you need these skills to ace Field Installations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing multi-location teams and any relevant achievements. Use specific examples that demonstrate your ability to build relationships and deliver results.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Field Installations Manager role. Mention how your skills align with the job requirements, particularly your experience in health and safety guidelines and customer service.
Showcase Relevant Experience: If you have experience in home improvement installations, be sure to include this in your application. Even if it's not a must-have, it can set you apart from other candidates.
Highlight Soft Skills: Emphasise your communication and organisational skills in your application. The ability to connect and engage with different stakeholders is crucial for this role, so provide examples of how you've successfully done this in the past.
How to prepare for a job interview at Wickes
✨Showcase Your Leadership Skills
As a Field Installations Manager, you'll be managing teams across multiple locations. Be prepared to discuss your previous experiences in leading teams, how you motivated them, and the results you achieved. Use specific examples to illustrate your leadership style.
✨Demonstrate Relationship-Building Abilities
This role requires strong relationship management with both customers and installers. Think of instances where you've successfully built rapport or resolved conflicts. Highlight your communication skills and how they contributed to positive outcomes.
✨Emphasise Health and Safety Knowledge
Given the importance of health and safety in this position, be ready to talk about your understanding of relevant guidelines and how you've implemented them in past roles. Discuss any training or certifications you have that relate to health and safety.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in challenging situations. Prepare for scenarios related to installation quality checks or managing installer performance. Think through your approach to risk management and service improvement.
