At a Glance
- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: Join a supportive team focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, bonus opportunities, generous leave, and exclusive discounts.
- Other info: Inclusive workplace prioritising wellbeing and career advancement.
- Why this job: Make a difference in customers' lives while developing your skills in a fun environment.
- Qualifications: Previous customer service experience is preferred but not essential.
The predicted salary is between 26500 - 28000 € per year.
The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down‑earth place to work, where you get to go up in the world.
About you... Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What can we offer you?
- If you are 21 yrs and over £12.71 phr
- 18 yrs - 20 yrs £12.00 phr
- Under 18 yrs £8.82 phr
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
- Other financial and wellbeing benefits include: 20% colleague discount, Save‑as‑you‑earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do.
Customer Service Assistant in Exeter employer: Wickes
As a Customer Service Assistant, you'll thrive in a supportive and inclusive environment that prioritises your growth and wellbeing. With competitive pay, generous annual leave, and a range of financial and health benefits, we ensure that our employees feel valued and rewarded for their hard work. Join us in creating a friendly customer experience while enjoying the opportunity to develop your skills and advance your career in a down-to-earth workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations with customers. Being able to demonstrate your problem-solving skills and friendly attitude can really set you apart during the interview.
✨Tip Number 3
Dress the part! Make sure you look presentable and professional for your interview. First impressions matter, and showing that you care about your appearance reflects your commitment to providing great customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Exeter
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond to create a great experience for customers, so share those stories!
Be Authentic:We love it when applicants are genuine! Let your personality shine through in your application. Don’t be afraid to show us who you are and why you’re passionate about providing excellent customer service.
Tailor Your Application:Take a moment to read the job description carefully and tailor your application to match. Use keywords from the description to demonstrate that you understand what we’re looking for in a Customer Service Assistant.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to that in your role as a Customer Service Assistant. Be ready to share examples from your past experiences where you’ve gone above and beyond for customers.
✨Showcase Your Communication Skills
Since this role is all about assisting customers, it’s crucial to demonstrate your communication skills. Practice answering common interview questions clearly and confidently. Use specific examples to illustrate how you’ve effectively communicated with customers in previous roles.
✨Emphasise Teamwork
This position requires working closely with others to create a seamless customer experience. Be prepared to discuss how you’ve collaborated with colleagues in the past. Highlight any instances where teamwork led to improved service or efficiency.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about training opportunities or how they measure customer satisfaction. It’s a great way to show you’re keen on contributing to their customer-focused culture.
