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- Tasks: Lead and support your team to deliver top-notch customer service every day.
- Company: Join Wickes, a leading home improvement retailer dedicated to customer satisfaction.
- Benefits: Enjoy competitive pay, bonuses, discounts, and up to 35 days of annual leave.
- Why this job: Grow your career in a supportive environment focused on learning and development.
- Qualifications: Bring enthusiasm and ideally some experience in team support or training.
- Other info: Flexible working options available; apply with an updated CV.
The predicted salary is between 26700 - 30000 £ per year.
Salary: £12.86 per hour
Job Type: Full Time
Wickes, 89 South Ealing Road, Ealing, W5 4QS
About the role...
Whatever the day brings safety will be your first priority. You’ll motivate, guide and support your colleagues to achieve the best customer experience possible. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip-top shape, fulfilling orders or making sure every customer finds help, you’ll be there to drive success.
About you...
You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.86 phr, 18 yrs - 20 yrs £12.13 phr and under 18 yrs £9.35 phr.
- Up to 5% annual bonus and up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
Duty Manager, Ealing employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager, Ealing
✨Tip Number 1
Familiarise yourself with Wickes' values and customer service approach. Understanding their commitment to exceptional service will help you align your responses during the interview, showcasing your passion for delivering a great customer experience.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully motivated or trained a team. Highlighting your leadership skills and ability to support colleagues will demonstrate that you're ready to take on the Duty Manager role.
✨Tip Number 3
Research common challenges faced by Duty Managers in retail environments. Being able to discuss these challenges and how you would address them can set you apart as a proactive candidate who is ready to tackle the responsibilities of the role.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Employers appreciate candidates who are genuinely excited about the opportunity, so let your passion shine through when discussing why you want to work at Wickes.
We think you need these skills to ace Duty Manager, Ealing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and team management. Emphasise any previous roles where you trained new staff or supervised a team.
Show Enthusiasm: In your application, express your passion for delivering exceptional customer service and your eagerness to grow within the company. Use positive language that reflects your enthusiasm.
Highlight Key Skills: Mention specific skills that align with the job description, such as safety prioritisation, team motivation, and problem-solving abilities. This will show that you understand the role's requirements.
Follow Application Instructions: Ensure you attach your up-to-date CV as specified in the job listing. Double-check that all required documents are included before submitting your application through our website.
How to prepare for a job interview at Wickes
✨Show Your Enthusiasm
Make sure to express your passion for customer service and team support during the interview. Employers love candidates who are genuinely excited about the role and can motivate others.
✨Highlight Relevant Experience
Discuss any previous experience you have in training new team members or managing schedules. This will demonstrate your capability to take on the responsibilities of a Duty Manager.
✨Prepare for Safety Questions
Since safety is a top priority in this role, be ready to discuss how you would handle safety protocols and ensure a secure environment for both customers and staff.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and opportunities for growth. This shows that you are serious about your career development and interested in the company.
