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- Tasks: Lead the team, support customers, and ensure smooth store operations.
- Company: Wickes, a growing retail company with exciting expansion plans.
- Benefits: Competitive bonuses, generous holiday, discounts, and wellbeing support.
- Other info: Flexible working options available; great opportunities for career progression.
- Why this job: Gain leadership experience while making a real impact on customer satisfaction.
- Qualifications: Retail experience and a hands-on approach are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our Store Assistant Managers are at the heart of our stores. You’ll lead from the front, support your team, and keep everything running smoothly. With plans to expand from 230 to 300 stores by 2030, we’re investing in our future, creating more opportunities for our colleagues to progress.
As a Store Assistant Manager, you’re the go-to person on shift. One moment you might be helping a customer design their dream kitchen or bathroom, the next you’re supporting a delivery, or solving a customer issue. You’ll play a key part across all areas of the store, including:
- Supporting the Store Managers
- Leading the store in the Store Manager’s absence
- Delivering results through sales and exceptional service
- Inspiring and supporting colleagues to deliver great customer service
- Ensuring the store safety, compliance and operational excellence for everyone
At Wickes, we operate across four key areas of the store:
- Helping customers find what they need (self-serve)
- Supporting larger home projects from design to installation (showroom)
- Delivering great service through our sales teams (assisted selling)
- Takes pride in delivering a great customer experience
Experience in retail, trade, or a similar environment is essential. A hands-on approach and willingness to get stuck in across all areas of the store.
The ability to balance customer needs, team support and operational priorities.
A full UK driving licence and flexibility to support nearby stores when needed.
We’ll support you to grow and develop your leadership skills, with real opportunities to progress.
~ Up to 7.5% annual bonus + up to £300 per month gainshare bonus
~ 6% pension contribution matched
~ Up to 35 days’ holiday including bank holidays
~ 20% colleague discount
~ Save-as-you-earn scheme
~ Life assurance
~ Access to Digital GP and wellbeing support
~ Discounts and cashback across a wide range of retailers
You may occasionally support nearby stores, so some flexibility and travel is needed. Flexible working can be discussed as part of your application.
If you’re ready to take the next step in your retail career, build leadership experience and be part of a team that makes a real difference to customers’ homes, we'd love to hear from you.
Assistant Manager, Complaints in Dundee employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager, Complaints in Dundee
✨Tip Number 1
Get to know the company inside out! Research Wickes, their values, and what makes them tick. This way, when you chat with them, you can show you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your pitch! Think about how your experience in retail or trade aligns with the Assistant Manager role. Be ready to share specific examples of how you've led a team or solved customer issues in the past.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at Wickes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Assistant Manager, Complaints in Dundee
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your enthusiasm for retail shine through! We want to see how much you love helping customers and supporting your team. Share specific examples of your experience in retail or similar environments to really make your application stand out.
Tailor Your Application: Make sure to customise your application for the Assistant Manager role. Highlight your leadership skills and any experience you have in managing teams or projects. We’re looking for someone who can inspire and support colleagues, so don’t forget to mention those experiences!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at Wickes
✨Know the Company Inside Out
Before your interview, make sure you research Wickes thoroughly. Understand their values, recent news, and what sets them apart in the retail industry. This knowledge will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can motivate others to deliver exceptional customer service.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like a customer complaint or a busy shift. Think through potential scenarios and how you would approach them, focusing on your problem-solving skills and customer service mindset.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the store's expansion plans or how they support employee development. It shows your enthusiasm for the role and helps you gauge if it's the right fit for you.