At a Glance
- Tasks: Deliver exceptional customer service and assist with various store duties.
- Company: A friendly and inclusive workplace focused on customer experience.
- Benefits: Competitive pay, flexible hours, generous leave, and a range of wellbeing perks.
- Other info: Enjoy a vibrant work environment with opportunities for personal and professional development.
- Why this job: Join a supportive team where you can grow your career and make a difference.
- Qualifications: Experience in customer service is preferred; flexibility for weekend shifts is essential.
The predicted salary is between 26500 - 27000 € per year.
The Role
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. While you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down‑to‑earth place to work, where you get to go up in the world. We are looking for an all‑rounder candidate. The role duties will be variable around the store; however, there will be manual handling and warehouse duties involved. We require someone who has full flexibility for a shift on weekends and a mix of mornings and evening shifts.
About you
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 per hour
- 18‑20 yrs £12.00 per hour
- Under 18 yrs £8.82 per hour
- Up to £300 per month gain‑share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save‑as‑you‑earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here.
Customer Service Assistant in Doncaster employer: Wickes
As a Customer Service Assistant, you'll thrive in a supportive and inclusive environment that prioritises your growth and wellbeing. With competitive pay, extensive benefits, and a commitment to employee development, this role offers a unique opportunity to enhance your career while delivering exceptional customer experiences. Join us in a down-to-earth workplace where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Doncaster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations with customers. Being able to demonstrate your problem-solving skills and friendly attitude can really set you apart during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and approachable. A neat appearance shows that you take the role seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Doncaster
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service roles. We want to see how you've gone above and beyond to create a great experience for customers, so share those stories!
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tweak your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Flexible:Since we need someone who can work various shifts, make sure to mention your availability clearly. If you can do weekends or evenings, let us know! Flexibility is key in this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to do!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to that in the role of a Customer Service Assistant. Be ready to share examples from your past experiences where you went above and beyond for a customer.
✨Show Your Flexibility
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Highlight any previous roles where you adapted to changing schedules or took on varied responsibilities. This shows you're ready to jump in wherever needed!
✨Emphasise Teamwork
This position involves working closely with others, so be sure to talk about your teamwork skills. Share specific instances where you collaborated with colleagues to enhance the customer experience or solve problems together. It’s all about showing you can be a team player!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities they offer or how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
