At a Glance
- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: Join Wickes, a supportive and inclusive workplace focused on your growth.
- Benefits: Competitive pay, up to 35 days off, discounts, and wellness perks.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Make a difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service is preferred but not essential.
The predicted salary is between 26500 - 27500 £ per year.
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
Store: DEWSBURY WICKES - Wickes, Wilton Street, Dewsbury, WF12 8AB
Shift Pattern: 16-hour contract (including 1 day over the weekend, ideally Saturday and 1 evening shift during the week)
About you: Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
Benefits:
- If you are 21 yrs and over £12.71 phr
- 18 yrs - 20 yrs £12.00 phr
- Under 18 yrs £8.82 phr
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
- 20% colleague discount
- Save-as-you-earn scheme
- Cashback health scheme
- Cycle to work
- Life assurance
- Peppy
- Aviva Digital GP
- Financial Education & loans
- Discount platform including savings and cash back at numerous retailers
- Savings on gym membership
Inclusivity & Flexible Working: We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Application Notes: Please ensure to apply with an up-to-date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form.
Customer Service Assistant in Dewsbury employer: Wickes
Wickes is an excellent employer for those looking to thrive in the Kitchen and Bath Design sector, offering a vibrant work culture that prioritises customer satisfaction and creativity. With competitive salaries, commission structures, and comprehensive training programmes, employees are empowered to grow their skills and advance their careers while enjoying a supportive team environment. Located in a dynamic retail setting, Wickes provides unique opportunities to engage with customers and make a meaningful impact on their home improvement journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Dewsbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wickes. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or provide exceptional service. Role-playing these situations can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Dress the part! Even if it's a casual environment, looking smart and presentable can make a great first impression. It shows that you take the opportunity seriously and respect the company's culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Assistant in Dewsbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Assistant role. Highlight any relevant experience you have in customer service and showcase how you've made a positive impact on customer experiences in previous jobs.
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and share examples that demonstrate your passion for helping customers.
Follow the Instructions:Pay close attention to the application notes. Remember to attach your up-to-date CV, as applications without it won’t be accepted. Following instructions shows us you’re detail-oriented and serious about the role.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to that in the role of a Customer Service Assistant. Be ready to share examples from your past experiences where you went above and beyond for customers.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating your ability to engage with customers effectively.
✨Highlight Relevant Experience
If you've worked in a similar role before, be sure to highlight that experience. Prepare specific examples of how you handled customer queries or resolved issues. This will show the interviewer that you have the skills needed to excel in this position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the training process, team dynamics, or how they measure success in customer service. It’s a great way to demonstrate your enthusiasm for the position.
