At a Glance
- Tasks: Create a friendly customer experience and assist shoppers with their needs.
- Company: A down-to-earth store focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, gain share bonus, generous leave, and various wellbeing perks.
- Other info: Great opportunities for personal development and career progression.
- Why this job: Join a supportive team where your efforts directly enhance customer happiness.
- Qualifications: Experience in customer service is preferred but not essential.
The predicted salary is between 22000 - 25000 € per year.
The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down‑earth place to work, where you get to go up in the world.
About you... Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What can we offer you?
- If you are 21 yrs and over £12.71 phr
- 18 yrs - 20 yrs £12.00 phr
- Under 18 yrs £8.82 phr
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save‑as‑you‑earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education.
Customer Service Assistant in Devon employer: Wickes
As a Customer Service Assistant, you'll thrive in a supportive and down-to-earth environment that prioritises customer experience while investing in your personal growth. With competitive pay rates, generous annual leave, and a range of financial and wellbeing benefits, this company is dedicated to rewarding hard work and fostering a culture of development and teamwork. Join us to enjoy a fulfilling career where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Devon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common situations you might face in the role and how you'd handle them. This will prepare you for any questions during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Assistant in Devon
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond to create a great experience for customers, so share those stories!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can connect with our customers, so don’t be afraid to show us who you are and what makes you passionate about helping others.
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Assistant. Use keywords from the job description and relate your experiences directly to the responsibilities mentioned. This shows us that you’ve done your homework!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the information you need right there. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to making every customer's visit enjoyable and seamless. Be ready to share examples from your past experiences where you went above and beyond for customers.
✨Showcase Your Team Spirit
This role is all about working together to create a friendly environment. Prepare to discuss how you've collaborated with colleagues in previous jobs. Highlight any instances where teamwork led to improved customer service or store operations.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult customer. Practice your responses by thinking through how you would handle various scenarios. This will show your problem-solving skills and your commitment to customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and support they offer or how they measure success in customer service. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
