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- Tasks: Support B2B growth by managing client relationships and maintaining accurate databases.
- Company: Wickes is a leading home improvement retailer with a fun, inclusive culture.
- Benefits: Enjoy remote work flexibility, competitive bonuses, private healthcare, and discounts.
- Why this job: Join a collaborative team focused on innovation and customer satisfaction in a dynamic environment.
- Qualifications: Experience in B2B relationship building and familiarity with CRM systems are preferred.
- Other info: Regular travel required; only bi-weekly office visits needed.
The predicted salary is between 28800 - 42000 £ per year.
We are hiring! The aim will be to foster the growth of Wickes’ Business to Business (B2B) operations by working closely with and supporting the B2B TradePro National Account Manager, B2B Marketing Manager, and cross-functional teams. This role focuses on supporting the National Account Manager in generating and managing a sustainable pipeline of work that aligns with Wickes’ B2B business strategy and TradePro B2B expansion plans. The role objective will also be to enhance operational efficiency and performance within the commercial team for TradePro by managing customer recruitment processes, maintaining accurate databases, and providing detailed reports. Support internal and external stakeholders to drive the company’s long-term strategy.
This role requires regular travel therefore it is imperative the successful candidate holds a UK drivers licence. As it is a remote role with regular travel, you will only need to be in our head office in Watford once every two weeks, therefore there is a great deal of flexibility with where the successful candidate is based.
- Support, identify and drive the inclusion of new opportunities in the Win Work pipeline.
- Support the NAM with CRM maintenance and ensuring accurate records.
- Assist with onboarding, internal reporting and administration, serving as an additional contact for internal and external stakeholders.
- Lead early-stage outreach with prospects through combinations of email, phone, and LinkedIn messaging.
- Provide essential feedback to the product development team, helping refine the MVP based on customer interactions and responses.
- Utilise CRM system to manage potential client relationships, record activities, and maintain sales process visibility.
- Manage pipeline reporting (performance vs. Use Wickes TradPro data to consider implications for existing and new sectors.
- Work with the Customer Insights team to understand trends, business and project drivers of sectors, customers, and potential B2B opportunities.
- Build on an established network of contacts across Wickes’ B2B target sectors to bring opportunities into the business that can be converted into partners.
- Coordinate potential client quotes and project tenders with relevant stakeholders.
- Support the National Account Manager in managing client relationships and ensure a robust client relationship management strategy.
- Ensure effective management of customer satisfaction surveys.
- Prepare programs of external communication, customer engagement, and brand promotion that will contribute to Wickes’ objectives.
B2B Relationship Building: Experience in building and nurturing B2B relationships to deliver improved service and innovation to the customer. Experience with CRM systems (such as Salesforce, D365) reporting applications and presentations. Formal selling skills training is advantageous.
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- Competitive Bonus
- Save-as-you-earn scheme
- Private Medical Healthcare
- Contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support. By giving you the support you need to do well at work, and the flexibility to make life work for you. We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.
Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1. But it is the Wickes culture that we are really proud of; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team.
Customer Service Specialist (Office or Fully Remote) employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist (Office or Fully Remote)
✨Tip Number 1
Familiarise yourself with Wickes' B2B operations and their TradePro programme. Understanding their business model and how they engage with clients will help you speak confidently about how you can contribute to their goals during interviews.
✨Tip Number 2
Leverage LinkedIn to connect with current employees at Wickes, especially those in the B2B sector. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your CRM skills, particularly with systems like Salesforce or D365. Being able to demonstrate your proficiency in managing client relationships and reporting will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience in building B2B relationships. Think of specific examples where you've successfully nurtured client connections or improved customer satisfaction, as this aligns closely with the role's requirements.
We think you need these skills to ace Customer Service Specialist (Office or Fully Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and B2B relationship building. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills align with the responsibilities outlined in the job description, particularly in managing client relationships and using CRM systems.
Showcase Relevant Skills: Emphasise your experience with CRM systems and any formal selling skills training you have received. Highlight your ability to manage customer satisfaction surveys and provide feedback to product development teams.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wickes
✨Know Your B2B Basics
Make sure you understand the fundamentals of B2B operations and how they differ from B2C. Familiarise yourself with Wickes' B2B strategy and be ready to discuss how your experience aligns with their goals.
✨Showcase Your CRM Skills
Since the role involves using CRM systems like Salesforce or D365, be prepared to talk about your experience with these tools. Highlight specific examples of how you've used CRM to manage client relationships and improve sales processes.
✨Demonstrate Relationship Building
Wickes values strong B2B relationships, so come equipped with examples of how you've successfully built and nurtured client relationships in the past. Discuss any strategies you've employed to enhance customer satisfaction.
✨Prepare for Travel Discussions
As this role requires regular travel, be ready to discuss your availability and willingness to travel. Mention any previous experiences that demonstrate your adaptability and commitment to meeting clients face-to-face.
