At a Glance
- Tasks: Join our team to deliver outstanding customer service and keep the store running smoothly.
- Company: Exciting new retail store opening in Bishop Auckland, part of a vibrant team.
- Benefits: Competitive pay, flexible hours, up to 35 days annual leave, and great discounts.
- Other info: Inclusive workplace with fantastic learning opportunities and career growth.
- Why this job: Be part of something special from day one and shape an amazing new team.
- Qualifications: Friendly, reliable individuals with a positive attitude and great communication skills.
The predicted salary is between 9.9 - 12.1 £ per hour.
Be part of something new! We're thrilled to announce the upcoming opening of our brand-new store, and we're looking for enthusiastic Customer Service Assistants to join our team! We have up to 24 exciting opportunities available for friendly, motivated individuals who want to be part of something special right from day one.
Our new store will be based on a retail park - Unit 1, Fylands Drive, DL14 9AH. We have several contracts available to give you that work-life balance, these include 8 hours, 16 hours, 20 hours, 24 hours and 32 hours per week, all permanent positions.
This is your chance to step into an exciting opportunity and help shape an amazing new team from day one! You'll receive the best training ahead of our grand opening, empowering you to create an unforgettable shopping experience for our customers.
Please note that training/onboarding will be in Durham store - St Andrews Park, DH1 2RH.
Shift Patterns:
- Early: 7am - 4pm
- Early: 10am - 2pm
- Mid: 10am - 4pm
- Late: 4pm - 8pm
The Role
No two days are the same. As a Customer Service Assistant, you'll help keep the store running smoothly while delivering outstanding customer service. You'll be involved in a variety of tasks, including:
- Welcoming and assisting customers
- Keeping shelves fully stocked and looking great
- Supporting with deliveries and replenishment
- Ensuring trolleys and baskets are available
- Helping maintain a clean, safe and organised store
- Operating the tills and providing a friendly checkout experience
Whatever you're doing, your focus will always be on making every customer's visit easy, enjoyable and memorable.
About You
We're looking for friendly, reliable people who enjoy working as part of a team and take pride in delivering excellent customer service. You'll ideally have experience in a retail or customer-facing role, but just as importantly, you'll have:
- A positive, can-do attitude
- Great communication skills
- A willingness to learn
- A flexible approach to working in a fast-paced environment
If you're passionate about helping people, we'd love to hear from you.
What can we offer you?
You'll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We'll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
- Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
Ready to join us? Apply today with your up-to-date CV. Please note: applications submitted without a CV cannot be considered.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. We're a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.
Customer Service Assistant x 24 employer: Wickes
Wickes is an excellent employer that prioritises customer experience and employee development, offering a supportive and inclusive work environment. With a strong focus on training and growth opportunities, employees are rewarded for their dedication to providing exceptional service, making it a fulfilling place to work in the UK retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant x 24
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wickes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wickes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant x 24
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wickes:Your cover letter is your chance to shine! Tell us why you want to work at Wickes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wickes!
How to prepare for a job interview at Wickes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
