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- Tasks: Assist customers and ensure a friendly shopping experience at Wickes.
- Company: Wickes is a well-known home improvement retailer focused on customer satisfaction.
- Benefits: Enjoy competitive pay, bonuses, discounts, and flexible working options.
- Why this job: Join a supportive team where you can grow your career and make a difference.
- Qualifications: Previous customer service experience is preferred; bring your updated CV to apply.
- Other info: Part-time role with 16 hours per week; salary varies by age.
Job Title: Customer Service AssistantSalary: £12.21 per hour Job Type: Part Time
The Role…
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
About you…
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.21 phr, 18 yrs – 20 yrs £11.51 phr and under 18 yrs £8.47 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\\\\\\\\\\\\\\\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
* Salary dependant on age.
Vacancy Reference # 99294
\\\\\\\\\\\\\\\”Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form\\\\\\\\\\\\\\\”
Customer Service Assistant, Swindon employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant, Swindon
✨Tip Number 1
Familiarize yourself with Wickes' customer service philosophy. Understanding their approach to customer experience will help you align your answers during the interview and demonstrate that you are a good fit for their team.
✨Tip Number 2
Highlight any previous experience in retail or customer service roles when discussing your background. Be ready to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Tip Number 3
Prepare to discuss your availability and flexibility, as this role is part-time. Being open about your schedule can make you a more attractive candidate, especially if you can accommodate various shifts.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Employers appreciate candidates who are genuinely excited about the opportunity to contribute to a positive customer experience at Wickes.
We think you need these skills to ace Customer Service Assistant, Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Include specific examples of how you've provided excellent customer experiences in previous roles.
Write a Strong Cover Letter: Craft a cover letter that emphasizes your passion for customer service and your ability to create a friendly environment. Mention why you want to work at Wickes and how you can contribute to their team.
Highlight Flexibility: Since the role is part-time, mention your availability and willingness to work flexible hours. This shows that you are adaptable and ready to meet the company's needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wickes
✨Show Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Familiarize Yourself with Wickes
Do some research on Wickes and its values. Understanding their commitment to customer service and community involvement will help you align your answers with what they are looking for in a candidate.
✨Prepare Questions
Think of thoughtful questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about training opportunities or how the team collaborates to enhance customer experience.
✨Dress Appropriately
Even though it's a part-time position, dressing smartly can make a great first impression. Aim for a neat and professional appearance that reflects the friendly and helpful environment of Wickes.
