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- Tasks: Assist customers and ensure a friendly shopping experience every day.
- Company: Join a supportive team focused on customer satisfaction and employee development.
- Benefits: Enjoy competitive pay, bonuses, flexible working, and a range of financial perks.
- Why this job: Great opportunity for growth in a welcoming environment with a focus on wellbeing.
- Qualifications: Previous customer service experience is preferred but not mandatory.
- Other info: Flexible working options available; apply now to start your journey!
Job Title: Customer Service AssistantSalary: £11.44 per hour Job Type: Part Time
Wickes, Bourne Retail Park, Hatches Lane, Sailsbury, Salisbury, SP1 2QQ
The Role…
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
Fixed term contract and Part-time, 14 hours per week. Shift pattern: Saturday and Sunday.
About you…
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £11.44phr, 18 yrs – 20 yrs £10.79phr and under 18 yrs £7.94 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\\\\\\\\\\\\\\\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
* Salary dependant on age.
Vacancy Reference # 99046
\\\\\\\\\\\\\\\”Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form\\\\\\\\\\\\\\\”
Customer Service Assistant, Salisbury employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant, Salisbury
✨Tip Number 1
Familiarize yourself with the company’s values and customer service philosophy. This will help you align your approach during the interview and demonstrate that you understand what they prioritize in customer interactions.
✨Tip Number 2
Prepare to share specific examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to assist customers, as this will showcase your suitability for the role.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. Being able to discuss these during your interview will show that you are proactive and ready to tackle challenges head-on.
✨Tip Number 4
Show enthusiasm for the role and the company. Employers appreciate candidates who are genuinely excited about the opportunity to contribute to a positive customer experience and grow within the organization.
We think you need these skills to ace Customer Service Assistant, Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use specific examples that demonstrate your ability to provide a high level of customer care, as this is crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the company. Mention why you are interested in working as a Customer Service Assistant and how your skills align with their focus on customer experience.
Showcase Your Skills: In your application, emphasize skills such as communication, problem-solving, and teamwork. These are essential for creating a friendly and helpful customer experience.
Follow Application Instructions: Ensure you follow all application instructions carefully. If the job description mentions any specific requirements or documents needed, make sure to include them in your submission.
How to prepare for a job interview at Wickes
✨Show Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Demonstrate Team Spirit
This position requires collaboration with colleagues to create a friendly environment. Be ready to discuss how you work well in a team and contribute to a positive workplace culture.
✨Research the Company
Familiarize yourself with the company's values and mission. Understanding their approach to customer service and employee development will help you align your answers with what they are looking for.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the role and the company. Inquire about training opportunities, team dynamics, or how they measure success in customer service. This demonstrates your enthusiasm and commitment to the position.
