Customer Service Assistant, Rushden
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Customer Service Assistant, Rushden

Customer Service Assistant, Rushden

Rushden Part-Time No home office possible
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At a Glance

  • Tasks: Assist customers and ensure a smooth shopping experience while operating a forklift safely.
  • Company: Wickes is dedicated to creating a friendly and supportive work environment.
  • Benefits: Enjoy competitive pay, bonuses, discounts, and a comprehensive benefits package.
  • Why this job: Join a team that values your growth and offers training for career advancement.
  • Qualifications: Customer service experience preferred; forklift certification is a plus but not required.
  • Other info: Flexible working options available; inclusive workplace focused on wellbeing.

Job Title: Customer Service Assistant Salary: £11.44 per hour Job Type: Part Time Wickes, Crown Way, Rushden, NN10 6BT The Role… Everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world. Whatever the day brings, safety will be your priority. You will be responsible for the safe and efficient operation of a forklift. As part of the shopfloor team, you will assist in restocking from at-height storage and safely unloading delivery lorries. You will make sure that the vehicle is loaded correctly, the supporting paperwork is carried and that at all times the vehicle is driven and maintained to the appropriate standards. Permanent and Part-time, 20 hours per week. About you… Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. It would be desirable to hold an appropriate driving certificate, but not essential, full training will be given. What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes: If you are 21 yrs and over £11.44phr, 18 yrs – 20 yrs £10.79phr and under 18 yrs £7.94 phr. Up to £300 per month gain share bonus Up to 10% employer pension contribution Up to 35 days of annual leave including 8 days of bank holidays Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership. We aim to create an inclusive workplace with colleagues\\\\\\\\\\\\\\\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process. Apply now! * Salary dependant on age. \\\\\\\\\\\\\\\”Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form\\\\\\\\\\\\\\\”

Customer Service Assistant, Rushden employer: Wickes

At Wickes in Rushden, we pride ourselves on being an excellent employer that prioritizes your growth and well-being. With a supportive work culture, comprehensive training, and a robust benefits package including up to 35 days of annual leave and a colleague discount, we ensure that every team member feels valued and empowered. Join us for a rewarding part-time role where you can make a real impact on customer experiences while enjoying flexible working options.
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Contact Detail:

Wickes Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Assistant, Rushden

✨Tip Number 1

Familiarize yourself with the customer service principles that Wickes values. Since the role focuses heavily on creating a positive customer experience, think about how you can demonstrate your commitment to excellent service during the interview.

✨Tip Number 2

If you have any previous experience in retail or customer service, be ready to share specific examples of how you handled challenging situations or went above and beyond for a customer. This will show that you understand the importance of customer satisfaction.

✨Tip Number 3

Since the role involves operating a forklift, even if training is provided, it’s beneficial to express your willingness to learn and adapt quickly. If you have any relevant certifications or experience, make sure to highlight them.

✨Tip Number 4

Research Wickes as a company and their values. Being able to discuss how your personal values align with theirs can set you apart from other candidates and show that you are genuinely interested in being part of their team.

We think you need these skills to ace Customer Service Assistant, Rushden

Customer Service Skills
Communication Skills
Attention to Detail
Problem-Solving Skills
Teamwork
Forklift Operation
Time Management
Adaptability
Basic Computer Skills
Safety Awareness
Organizational Skills
Ability to Work Under Pressure
Interpersonal Skills
Conflict Resolution

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Assistant position. Highlight your relevant experience in customer service and any skills that align with the role.

Tailor Your CV: Customize your CV to emphasize your customer service experience and any relevant skills, such as operating a forklift or working in retail. Make sure to include specific examples of how you've provided excellent customer service in the past.

Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create a positive experience for customers. Mention why you want to work at Wickes and how you can contribute to their team.

Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Wickes

✨Show Your Customer Service Skills

Since the role focuses heavily on customer experience, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations and ensure customer satisfaction.

✨Demonstrate Safety Awareness

Safety is a priority in this role, especially when operating a forklift. Be ready to discuss any previous experience you have with safety protocols and how you ensure a safe working environment for yourself and others.

✨Express Willingness to Learn

The company offers training and development opportunities, so show enthusiasm for learning new skills. Mention any relevant certifications or training you've completed, and express your eagerness to grow within the company.

✨Ask Insightful Questions

Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the position and helps you determine if it's the right fit for you.

Customer Service Assistant, Rushden
Wickes
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