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For Companies At a Glance
- Tasks: Assist customers and ensure a friendly shopping experience every day.
- Company: Join Wickes, a supportive company focused on customer satisfaction and employee growth.
- Benefits: Enjoy competitive pay, bonuses, discounts, and up to 35 days of leave.
- Why this job: Great opportunity for personal development in a welcoming environment with flexible working options.
- Qualifications: Previous customer service experience is preferred; bring your updated CV to apply.
- Other info: Part-time role with 20 hours per week; salary varies by age.
Job Title: Customer Service AssistantSalary: 12.21 per hour Job Type: Part Time
Wickes, Old Mills, Midsomer Norton, Paulton, BS39 7SW
The Role…
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
Permanent and Part-time, 20 hours per week.
About you…
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £11.44phr, 18 yrs – 20 yrs £10.79phr and under 18 yrs £7.94 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\\\\\\\\\\\\\\\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
* Salary dependant on age.
Vacancy Reference # 98883
\\\\\\\\\\\\\\\”Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form\\\\\\\\\\\\\\\”
Customer Service Assistant, Paulton employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant, Paulton
✨Tip Number 1
Make sure to highlight any previous customer service experience you have during the interview. Share specific examples of how you've gone above and beyond to assist customers, as this will demonstrate your commitment to providing excellent service.
✨Tip Number 2
Familiarize yourself with Wickes' products and services before your interview. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Tip Number 3
Prepare to discuss how you handle difficult customer situations. Employers appreciate candidates who can remain calm and professional under pressure, so think of a few scenarios where you successfully resolved conflicts.
✨Tip Number 4
Show enthusiasm for the role and the company culture during your interview. Expressing your excitement about contributing to a positive customer experience will make you stand out as a candidate who aligns with Wickes' values.
We think you need these skills to ace Customer Service Assistant, Paulton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up to date and highlights any relevant experience in customer service. Focus on skills that demonstrate your ability to provide a high level of customer care, as this is crucial for the role.
Write a Cover Letter: Although not explicitly required, a cover letter can help you stand out. Use it to express your enthusiasm for the role and explain why you would be a great fit for the team at Wickes.
Highlight Relevant Experience: In your application, emphasize any previous roles where you provided customer service. Mention specific examples of how you handled customer inquiries or resolved issues effectively.
Check Application Requirements: Before submitting, double-check that you have attached your CV and any other required documents. Ensure that your application is complete and meets all specified requirements.
How to prepare for a job interview at Wickes
✨Show Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations and ensure customer satisfaction.
✨Familiarize Yourself with Wickes
Do some research on Wickes and its values. Understanding their commitment to customer service and community can help you align your answers with what they are looking for in a candidate.
✨Prepare Questions
Think of thoughtful questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about training opportunities or how the team collaborates to enhance customer experience.
✨Dress Appropriately
Even though the environment is down-to-earth, dressing smartly can make a good impression. Aim for a neat and professional appearance that reflects your seriousness about the position.
