Customer Service Assistant, Northampton
Customer Service Assistant, Northampton

Customer Service Assistant, Northampton

Northampton Full-Time 23800 - 25800 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Assist customers and ensure a friendly shopping experience every day.
  • Company: Join a supportive team focused on customer satisfaction and employee growth.
  • Benefits: Enjoy competitive pay, bonuses, discounts, and a comprehensive benefits package.
  • Why this job: Great opportunity for personal development in a welcoming and inclusive environment.
  • Qualifications: Previous customer service experience is preferred but not mandatory.
  • Other info: Flexible working options available; apply now to start your journey!

The predicted salary is between 23800 - 25800 £ per year.

Job Title: Customer Service Assistant Salary: £11.44 per hour Job Type: Full Time Wickes, 18 Tyne Road, Weedon Road Industrial Estate, Northampton, NN5 5AF The Role… Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world. Permanent and Full-time, 32 hours per week. About you… Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes: If you are 21 yrs and over £11.44phr, 18 yrs – 20 yrs £10.79phr and under 18 yrs £7.94 phr. Up to £300 per month gain share bonus Up to 10% employer pension contribution Up to 35 days of annual leave including 8 days of bank holidays Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership. We aim to create an inclusive workplace with colleagues\\\\\\\\\\\\\\\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process. Apply now! * Salary dependant on age. Vacancy Reference # 98876 \\\\\\\\\\\\\\\”Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form\\\\\\\\\\\\\\\”

Customer Service Assistant, Northampton employer: Wickes

As a Customer Service Assistant in Northampton, you'll be part of a supportive and inclusive work environment that prioritizes your growth and wellbeing. With comprehensive training, a competitive salary, and a robust benefits package including up to 35 days of annual leave and a gain share bonus, we are committed to rewarding your hard work. Join us to not only enhance the customer experience but also to advance your career in a place where your contributions truly matter.
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Contact Detail:

Wickes Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Assistant, Northampton

✨Tip Number 1

Familiarize yourself with the company’s values and customer service philosophy. This will help you align your responses during the interview with what they prioritize in their customer interactions.

✨Tip Number 2

Prepare to share specific examples from your past experiences where you provided exceptional customer service. Highlighting these moments can demonstrate your capability and fit for the role.

✨Tip Number 3

Show enthusiasm for the role and the company. Employers appreciate candidates who are genuinely excited about the opportunity to contribute to a positive customer experience.

✨Tip Number 4

Be ready to discuss how you handle difficult situations or challenging customers. This is crucial for a Customer Service Assistant, and showcasing your problem-solving skills can set you apart.

We think you need these skills to ace Customer Service Assistant, Northampton

Customer Service Skills
Communication Skills
Problem-Solving Skills
Attention to Detail
Teamwork
Time Management
Adaptability
Conflict Resolution
Empathy
Multitasking
Sales Skills
Positive Attitude
Basic IT Skills

Some tips for your application 🫡

Understand the Role: Make sure to read the job description thoroughly. Understand what a Customer Service Assistant does and how you can contribute to creating a positive customer experience.

Highlight Relevant Experience: In your application, emphasize any previous experience in customer service roles. Provide specific examples of how you've successfully assisted customers in the past.

Show Enthusiasm: Express your passion for customer service in your cover letter. Mention why you want to work for this company and how you align with their values of creating a helpful and friendly environment.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as these can create a negative impression.

How to prepare for a job interview at Wickes

✨Show Your Customer Service Skills

Since the role focuses heavily on customer experience, be prepared to share specific examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction.

✨Demonstrate Team Spirit

This position requires collaboration with colleagues to create a friendly environment. Discuss your ability to work as part of a team and how you contribute to a positive workplace culture.

✨Be Ready for Scenario Questions

Expect questions that present hypothetical customer service scenarios. Practice responding to these types of questions, showcasing your problem-solving skills and ability to think on your feet.

✨Express Your Interest in Development

The company values growth and development. Make sure to express your enthusiasm for learning new skills and advancing your career within the organization. Mention any relevant training or courses you have completed.

Customer Service Assistant, Northampton
Wickes
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  • Customer Service Assistant, Northampton

    Northampton
    Full-Time
    23800 - 25800 £ / year (est.)

    Application deadline: 2027-01-26

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    Wickes

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