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- Tasks: Assist customers and ensure a friendly shopping experience at Wickes.
- Company: Wickes is dedicated to providing excellent customer service and employee development.
- Benefits: Enjoy competitive pay, bonuses, discounts, and up to 35 days of leave.
- Why this job: Join a supportive team focused on growth and inclusivity in a fun environment.
- Qualifications: Previous customer service experience is preferred; bring your updated CV!
- Other info: Flexible working options available; apply now to start your journey!
Job Title: Customer Service AssistantSalary: £11.44 per hour Job Type: Part Time
Wickes, Park Farm Road, Folkestone, CT19 5GA
The Role…
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
Permanent and Part-time, 12 hours per week. x2
About you…
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £11.44phr, 18 yrs – 20 yrs £10.79phr and under 18 yrs £7.94 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\\\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
* Salary dependant on age.
Vacancy Reference # 98981
\\\”Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form\\\”
Customer Service Assistant, Folkestone employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant, Folkestone
✨Tip Number 1
Familiarize yourself with Wickes' products and services. Understanding what the store offers will help you engage with customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios. This will prepare you to handle various customer interactions smoothly and show your potential employer that you're ready for the role.
✨Tip Number 3
Highlight any previous experience in retail or customer service during your conversations. Sharing specific examples of how you've positively impacted customer experiences can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Since this is a part-time position, showing that you can adapt to different shifts will make you a more attractive candidate.
We think you need these skills to ace Customer Service Assistant, Folkestone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Include specific examples of how you've provided excellent customer experiences in previous roles.
Write a Strong Cover Letter: Craft a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Wickes and how your skills align with their focus on customer experience.
Highlight Flexibility: Since this is a part-time position, emphasize your availability and willingness to work flexible hours. This shows that you are adaptable and ready to meet the company's needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at Wickes
✨Show Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Familiarize Yourself with Wickes
Research Wickes and understand their values, products, and services. This will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
✨Prepare for Common Interview Questions
Anticipate questions related to teamwork, problem-solving, and handling customer complaints. Practice your responses to these questions to convey confidence and clarity during the interview.
✨Ask Thoughtful Questions
Prepare a few questions to ask the interviewer about the team culture, training opportunities, and career development. This demonstrates your enthusiasm for the role and your desire to grow within the company.
