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- Tasks: Assist customers and ensure a friendly shopping experience every day.
- Company: Wickes is dedicated to creating a supportive and inclusive workplace.
- Benefits: Enjoy up to £300 monthly bonus, 35 days leave, and great discounts.
- Why this job: Join a team that values your growth and offers fantastic training opportunities.
- Qualifications: Experience in customer service is preferred but not mandatory.
- Other info: Flexible working options available; apply now to start your journey!
The predicted salary is between 23800 - 25800 £ per year.
Job Title: Customer Service AssistantSalary: £11.44 per hour Job Type: Part Time
Wickes, Vincent Lane, Dorking, RH4 3HQ
The Role…
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
Permanent and Part-time, 7.5 hours per week.
About you…
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £11.44phr, 18 yrs – 20 yrs £10.79phr and under 18 yrs £7.94 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\\\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
* Salary dependant on age.
Vacancy Reference # 98983
\\\”Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form\\\”
Customer Service Assistant, Dorking employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant, Dorking
✨Tip Number 1
Familiarize yourself with Wickes' customer service philosophy. Understanding their approach to creating a friendly and helpful environment will help you align your responses during the interview.
✨Tip Number 2
Highlight any previous experience in customer service roles. Be ready to share specific examples of how you've successfully assisted customers in the past, as this will demonstrate your capability for the role.
✨Tip Number 3
Research Wickes' products and services. Being knowledgeable about what they offer will not only impress your interviewers but also show your genuine interest in the company.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your enthusiasm for the position and helps you understand more about the team dynamics and company culture.
We think you need these skills to ace Customer Service Assistant, Dorking
Some tips for your application 🫡
Understand the Role: Make sure to read the job description thoroughly. Understand what a Customer Service Assistant does at Wickes and how you can contribute to creating a positive customer experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service roles. Provide specific examples of how you've successfully assisted customers in the past.
Show Enthusiasm: Express your passion for customer service in your application. Mention why you want to work at Wickes and how you align with their values of creating a helpful and friendly environment.
Tailor Your Application: Customize your CV and cover letter for this position. Use keywords from the job description to demonstrate that you are a perfect fit for the role and the company culture.
How to prepare for a job interview at Wickes
✨Show Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Understand the Company Culture
Research Wickes and understand their values and mission. Be ready to discuss how your personal values align with theirs, especially regarding creating a friendly and helpful environment for customers.
✨Prepare Questions
Think of insightful questions to ask during the interview. This shows your interest in the role and the company. You might ask about training opportunities or how they support employee development.
✨Demonstrate Flexibility
Since the job offers flexible working options, express your willingness to adapt to different shifts or roles as needed. This can show that you are a team player and ready to contribute wherever necessary.
