Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers and enhance their shopping experience daily.
- Company: Join a friendly team focused on customer satisfaction and employee growth.
- Benefits: Enjoy competitive pay, bonuses, discounts, and up to 35 days of leave.
- Why this job: Great opportunity for personal development in a supportive and inclusive environment.
- Qualifications: Previous customer service experience is preferred; bring your CV!
- Other info: Flexible working options available; we prioritise colleague wellbeing.
The predicted salary is between 25000 - 35000 ÂŁ per year.
Job Title: Customer Service AssistantSalary: ÂŁ12.21 per hour Job Type: Full Time
The Role…
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
About you…
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.21 phr, 18 yrs – 20 yrs £11.51 phr and under 18 yrs £8.47 phr.
- Up to ÂŁ300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\\\\\\\\\\\\\\\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
* Salary dependant on age.
Vacancy Reference #99430
\\\\\\\\\\\\\\\”Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form\\\\\\\\\\\\\\\”
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant, Dorking
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. This will help you align your responses during any interviews, showcasing that you understand and embody their commitment to a high level of customer service.
✨Tip Number 2
Prepare examples from your past experiences where you successfully handled customer queries or complaints. Being able to share specific instances will demonstrate your capability and confidence in a customer-facing role.
✨Tip Number 3
Research common customer service scenarios and practice your responses. This will help you think on your feet during the interview and show that you are proactive about problem-solving.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Assistant, Dorking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Include specific examples of how you've provided excellent customer experiences in previous roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work for this company and how your skills align with their values.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and teamwork. These are crucial for a Customer Service Assistant role.
Follow Application Instructions: Ensure you attach your CV as specified in the job description. Applications without a CV will not be accepted, so double-check before submitting.
How to prepare for a job interview at Wickes
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled difficult situations or gone above and beyond for a customer.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. Understanding their commitment to customer service and employee wellbeing will help you align your answers with what they are looking for.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and opportunities for growth within the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Dress Appropriately
Even though the company promotes a down-to-earth environment, it's important to dress smartly for the interview. Aim for a professional yet comfortable look that reflects your respect for the opportunity.
