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- Tasks: Assist customers and ensure a friendly shopping experience every day.
- Company: Join Wickes, a supportive company focused on customer service and employee development.
- Benefits: Enjoy flexible hours, competitive pay, and a range of perks including discounts and bonuses.
- Why this job: This role offers growth opportunities in a welcoming environment with a focus on wellbeing.
- Qualifications: Previous customer service experience is preferred but not mandatory.
- Other info: Flexible working options available; apply now to join our inclusive team!
Job Title: Customer Service AssistantSalary: £11.44 per hour Job Type: Part Time
The Role…
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
About you…
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £11.44phr, 18 yrs – 20 yrs £10.79phr and under 18 yrs £7.94 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\\\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
* Salary dependant on age.
Vacancy Reference #98999
\\\”Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form\\\”
Customer Service Assistant, Cardiff employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant, Cardiff
✨Tip Number 1
Familiarize yourself with Wickes' customer service philosophy. Understanding their approach to creating a friendly and helpful environment will help you align your responses during the interview.
✨Tip Number 2
Highlight any previous experience in customer service roles. Be ready to share specific examples of how you've successfully assisted customers in the past, as this will demonstrate your capability for the role.
✨Tip Number 3
Show enthusiasm for the position and the company. Employers love candidates who are genuinely excited about the opportunity, so express your interest in working at Wickes and contributing to their team.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your interest in the role and helps you understand more about the company culture and expectations, making you a more informed candidate.
We think you need these skills to ace Customer Service Assistant, Cardiff
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Customer Service Experience: Since the role focuses on providing a high level of customer service, make sure to emphasize any previous experience you have in similar roles. Use specific examples to demonstrate how you've successfully assisted customers in the past.
Show Enthusiasm for the Company: Express your interest in Wickes and their commitment to customer experience and employee development. Mention any specific aspects of the company culture or benefits that resonate with you in your cover letter.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Wickes
✨Show Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle difficult situations with a smile.
✨Demonstrate Team Spirit
Wickes values teamwork, so be ready to discuss how you work well with others. Share experiences where you collaborated with colleagues to enhance the customer experience or solve problems together.
✨Research the Company
Familiarize yourself with Wickes and its values. Understanding their commitment to customer service and employee development will help you align your answers with what they are looking for.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the role and the company. Inquire about training opportunities, team dynamics, or how they measure success in customer service. This demonstrates your enthusiasm and engagement.
