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- Tasks: Assist customers and ensure a friendly shopping experience in our new store.
- Company: Join Wickes, a leading home improvement retailer, opening a brand new store in Bury St Edmunds.
- Benefits: Enjoy flexible hours, competitive pay, bonuses, and a fantastic benefits package including discounts.
- Why this job: Be part of a supportive team focused on customer satisfaction and personal growth.
- Qualifications: Previous customer service experience is preferred but not essential; enthusiasm is key!
- Other info: Various shift patterns available; perfect for students or those seeking part-time work.
Salary: £12.21 per hour
Job Type: Part Time
Wickes, Moreton Hall Estate, Easlea Rd, Bury St. Edmunds, Suffolk, IP32 7BY
Are you a high performing sales professional ready to join our brand new Wickes store opening in July? The role involves focusing on the customer experience. Parking will be easy, trolleys in reach, help always available, stock in the right place, deliveries out on time and payment met with a smile.
While creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world. Permanent and part-time positions are available, with various shift patterns between 10-30 hours per week.
About you: Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What we offer: You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 years and over: £12.21 per hour
- 18 years - 20 years: £11.51 per hour
- Under 18 years: £8.47 per hour
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
- Other financial and well-being benefits such as 20% colleague discount, Save-as-you-earn, cashback health schemes, and a wide-ranging discount platform providing savings on numerous retailers, savings on gym membership, cycle to work scheme, etc.
Are you ready to be part of a unique team and experience beyond the everyday? Apply now!
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant, Bury St Edmunds
✨Tip Number 1
Familiarise yourself with Wickes' products and services. Understanding the range of items they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling various customer interactions, ensuring you can provide a friendly and helpful experience.
✨Tip Number 3
Research common customer service challenges in retail. Being aware of these issues will allow you to discuss how you would handle them during your interview, showcasing your problem-solving abilities.
✨Tip Number 4
Network with current or former employees of Wickes if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and interview.
We think you need these skills to ace Customer Service Assistant, Bury St Edmunds
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Wickes is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Make sure your CV reflects your relevant experience in customer service roles. Use specific examples of how you've provided excellent customer service in the past, as this will resonate with the hiring team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for joining Wickes. Mention why you want to work there and how you can contribute to creating a positive customer experience.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Wickes
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples of how you've provided excellent customer service in previous roles. Highlight any challenges you faced and how you resolved them.
✨Familiarise Yourself with Wickes
Do some research on Wickes and their values. Understanding their commitment to customer satisfaction and community involvement will help you align your answers with what they stand for during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you had to deal with difficult customers or unexpected issues, and how you handled them effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This shows your interest in the role and the company. You might ask about training opportunities or how success is measured in the customer service team.
