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- Tasks: Assist customers and ensure a smooth shopping experience while operating a forklift safely.
- Company: Join Wickes, a friendly and supportive workplace focused on customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and perks like discounts and wellness programs.
- Why this job: Great opportunity for growth in a down-to-earth environment with a focus on safety and teamwork.
- Qualifications: Customer service experience preferred; driving certification is a plus but not required.
- Other info: Part-time role with 25 hours per week; training provided for all necessary skills.
Job Title: Customer Service AssistantSalary: £11.44 per hour Job Type: Part Time
Wickes, Swinemoor Lane, Beverley, HU17 0JU
The Role…
Everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
Whatever the day brings, safety will be your priority. You will be responsible for the safe and efficient operation of a forklift. As part of the shopfloor team, you will assist in restocking from at-height storage and safely unloading delivery lorries. You will make sure that the vehicle is loaded correctly, the supporting paperwork is carried and that at all times the vehicle is driven and maintained to the appropriate standards.
Permanent and Part-time, 25 hours per week.
About you…
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person who walks through our doors a high level of customer service. We are looking for someone who ideally has experience working in a similar role.
Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
It would be desirable to hold an appropriate driving certification, but not essential, full training will be given.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £11.44phr, 18 yrs – 20 yrs £10.79phr and under 18 yrs £7.94 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\\\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
* Salary dependant on age.
Vacancy Reference #98995
\\\”Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form\\\”
Customer Service Assistant, Beverley employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant, Beverley
✨Tip Number 1
Familiarize yourself with the customer service principles that Wickes values. Since the role focuses heavily on creating a positive customer experience, think about how you can demonstrate your commitment to excellent service during the interview.
✨Tip Number 2
Highlight any previous experience you have in retail or customer service roles. Be ready to share specific examples of how you've handled customer inquiries or resolved issues effectively.
✨Tip Number 3
Since safety is a priority in this role, be prepared to discuss your understanding of safe working practices, especially if you have experience operating a forklift or similar equipment.
✨Tip Number 4
Show enthusiasm for the training and development opportunities offered by Wickes. Express your eagerness to learn and grow within the company, as this aligns with their focus on investing in employees.
We think you need these skills to ace Customer Service Assistant, Beverley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasize any previous positions where you provided excellent customer experiences, as this is crucial for the role.
Highlight Safety Awareness: Since safety is a priority in this position, mention any experience you have with safe operational practices, especially if you've worked with equipment like forklifts or in similar environments.
Show Enthusiasm for Customer Service: In your application, express your passion for providing high-quality customer service. Share specific examples of how you've gone above and beyond to assist customers in the past.
Follow Application Instructions: Ensure that you attach your up-to-date CV as specified in the job description. Applications without a CV will not be accepted, so double-check that everything is included before submitting.
How to prepare for a job interview at Wickes
✨Show Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations and ensure customer satisfaction.
✨Demonstrate Safety Awareness
Safety is a priority in this role, especially when operating a forklift. Be ready to discuss any previous experience you have with safety protocols and how you ensure a safe working environment for yourself and others.
✨Express Willingness to Learn
The company values training and development, so show enthusiasm for learning new skills. Mention any relevant training you've completed or express your eagerness to receive training for the forklift operation and other responsibilities.
✨Prepare Your CV
Make sure your CV is up to date and tailored to the job description. Highlight any relevant experience in customer service or similar roles, as applications without a CV will not be accepted.
