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- Tasks: Assist customers and ensure a smooth shopping experience every day.
- Company: Join a friendly team focused on customer satisfaction and employee growth.
- Benefits: Enjoy flexible working, up to 35 days leave, and a fantastic benefits package.
- Why this job: Great opportunity for personal development in a supportive and inclusive environment.
- Qualifications: Previous customer service experience is preferred but not essential.
- Other info: Salary varies by age; apply with an updated CV.
- If you are 21 yrs and over £12.21 phr, 18 yrs – 20 yrs £11.51 phr and under 18 yrs £8.47 phr.
- Up to ÂŁ300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
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Customer Service Assistant employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. This will help you align your responses during any interviews or discussions, showing that you understand and are committed to enhancing the customer experience.
✨Tip Number 2
Prepare examples from your past experiences where you provided exceptional customer service. Be ready to discuss specific situations where you went above and beyond to assist customers, as this will demonstrate your capability for the role.
✨Tip Number 3
Research common customer service scenarios and how to handle them effectively. Being able to articulate your approach to resolving issues or complaints can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the role and the company during any interactions. A positive attitude and genuine interest in helping customers can make a lasting impression on hiring managers.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Use specific examples that demonstrate your ability to provide excellent customer experiences, as this is a key focus for the company.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your skills align with their commitment to customer service and your willingness to learn and grow within the organisation.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and teamwork. These are essential for a Customer Service Assistant and will show that you understand the role's requirements.
Follow Application Instructions: Ensure you attach your up-to-date CV as specified in the job description. Applications without a CV will not be accepted, so double-check that all required documents are included before submitting.
How to prepare for a job interview at Wickes
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled difficult situations or gone above and beyond for a customer.
✨Demonstrate a Positive Attitude
A friendly and approachable demeanour is key in this role. During the interview, maintain a positive attitude and smile. This will not only reflect your personality but also show that you understand the importance of creating a welcoming environment for customers.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. Understanding their commitment to customer service and employee development will allow you to tailor your responses and demonstrate that you are a good fit for their team.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about training opportunities, team dynamics, or how they measure success in customer service. This will also help you gauge if the company aligns with your career goals.