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- Tasks: Assist customers and ensure a smooth shopping experience every day.
- Company: Join a friendly team focused on customer satisfaction and employee growth.
- Benefits: Enjoy flexible working, competitive pay, and a range of perks including discounts and bonuses.
- Why this job: Be part of a supportive culture that values your development and wellbeing.
- Qualifications: Previous customer service experience is preferred but not essential.
- Other info: Flexible working options available; apply with an up-to-date CV.
- If you are 21 yrs and over £12.21 phr, 18 yrs – 20 yrs £11.51 phr and under 18 yrs £8.47 phr.
- Up to ÂŁ300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
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Customer Service Assistant employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. This will help you align your responses during any interviews, showcasing that you understand and embody their commitment to a high level of customer service.
✨Tip Number 2
Prepare examples from your past experiences where you successfully handled customer queries or complaints. Being able to share specific instances will demonstrate your capability and confidence in a customer-facing role.
✨Tip Number 3
Practice your communication skills, as they are crucial for a Customer Service Assistant. Engage in mock interviews with friends or family, focusing on clear and friendly communication to reflect the positive customer experience the company aims to provide.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Employers appreciate candidates who are genuinely excited about the opportunity, so let your passion for customer service shine through when you apply and interview.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Use specific examples that demonstrate your ability to provide excellent customer experiences, as this is a key focus for the role.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the company. Mention why you are interested in working with them and how your skills align with their commitment to customer service.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and teamwork. These are essential for a Customer Service Assistant and will show that you understand the role's requirements.
Follow Application Instructions: Ensure you attach your up-to-date CV as specified in the job description. Applications without a CV will not be accepted, so double-check that all required documents are included before submitting.
How to prepare for a job interview at Wickes
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight any relevant experience that demonstrates your ability to handle various customer situations.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. Understanding their commitment to customer service and employee development will help you align your answers with what they are looking for, showing that you are a good fit for their team.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask during the interview. This shows your interest in the role and the company. You might ask about training opportunities or how they measure success in customer service roles.
✨Dress Appropriately and Be Punctual
Make a great first impression by dressing smartly and arriving on time. Being punctual shows respect for the interviewer's time and demonstrates your professionalism, which is crucial in a customer-facing role.