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- Tasks: Assist customers and ensure a smooth shopping experience every day.
- Company: Join a friendly team focused on customer satisfaction and employee growth.
- Benefits: Enjoy flexible working, up to 35 days leave, and a fantastic benefits package.
- Why this job: Be part of a supportive culture that values your development and wellbeing.
- Qualifications: Previous customer service experience is preferred but not essential.
- Other info: Salary varies by age; apply with an updated CV for consideration.
The Role…
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
About you…
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.21 phr, 18 yrs – 20 yrs £11.52 phr and under 18 yrs £8.47 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
* Salary dependant on age.
Vacancy Reference #100217
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form.
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Customer Service Assistant employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during the interview, showcasing how you can contribute to enhancing the customer experience.
✨Tip Number 2
Prepare examples from your past experiences where you provided exceptional customer service. Be ready to discuss specific situations that demonstrate your ability to handle challenges and create positive outcomes for customers.
✨Tip Number 3
Research common customer service scenarios and think about how you would approach them. This will not only prepare you for potential interview questions but also show us that you are proactive and genuinely interested in the role.
✨Tip Number 4
Engage with our social media platforms or community events if possible. This will give you insights into our culture and customer interactions, which you can reference in your discussions, demonstrating your enthusiasm for joining our team.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Use specific examples that demonstrate your ability to provide excellent customer experiences, as this is a key focus for the role.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service. Mention why you want to work for this company and how your skills align with their values of creating a friendly and helpful environment.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and teamwork. These are essential for a Customer Service Assistant and will show that you understand the role's requirements.
Follow Application Instructions: Ensure you attach your CV as specified in the job description. Applications without an up-to-date CV will not be accepted, so double-check that everything is included before submitting.
How to prepare for a job interview at Wickes
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled difficult situations or gone above and beyond for a customer.
✨Demonstrate a Positive Attitude
A friendly and approachable demeanour is key in this role. During the interview, maintain a positive attitude and smile often. This will reflect your ability to create a welcoming environment for customers.
✨Research the Company Culture
Understanding the company's values and culture can help you align your answers with what they are looking for. Familiarise yourself with their commitment to customer service and employee development, and be ready to discuss how you fit into that culture.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about training opportunities, team dynamics, or how they measure success in customer service roles. This also gives you a chance to assess if the company is the right fit for you.