At a Glance
- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: A down-to-earth store focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, bonuses, discounts, and extensive annual leave.
- Other info: Part-time role with flexible hours and great career progression opportunities.
- Why this job: Join a supportive team and develop your skills while making customers smile.
- Qualifications: Experience in customer service is preferred but not essential.
The predicted salary is between 26500 - 27500 € per year.
The Role
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. While you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down‑to‑earth place to work, where you get to go up in the world. Part‑time (10 hrs/week). Requires working Sundays and one weekday late shift.
About you
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. Please ensure to apply with an up‑to‑date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 phr
- 18 yrs – 20 yrs £12.00 phr
- Under 18 yrs £8.82 phr
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
- 20% colleague discount
- Save‑as‑you‑earn scheme
- Cashback health scheme
- Cycle to work
- Life assurance
- Peppy
- Aviva Digital GP
- Financial Education
Customer Service Assistant employer: Wickes
As a Customer Service Assistant, you'll be part of a supportive and down-to-earth work environment that prioritises customer experience while investing in your personal growth. With comprehensive training, competitive pay, and a generous benefits package including up to 35 days of annual leave and a colleague discount, this role offers a rewarding opportunity to develop your career in a friendly atmosphere. Join us and enjoy the unique advantage of being part of a team that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking smart and presentable can make a great first impression. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is up-to-date and tailored to the Customer Service Assistant role. Highlight any relevant experience you have in customer service, as this will show us you're a great fit for the position.
Show Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your friendly and helpful nature shine through in your cover letter. Remember, we’re all about creating a positive customer experience.
Follow the Instructions:Be sure to follow the application instructions carefully. Attach your CV as requested, and if you need any adjustments to apply, don’t hesitate to fill out the reasonable adjustment form. We want to make this process as smooth as possible for you!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. This way, your application goes directly to us, and we can review it quickly. We can’t wait to hear from you!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to that in your role as a Customer Service Assistant. Be ready to share examples from your past experiences where you’ve gone above and beyond for customers.
✨Showcase Your Communication Skills
Since this role is all about interacting with customers, practice your communication skills. During the interview, be clear and friendly in your responses. Use positive language and demonstrate your ability to listen actively. This will show that you’re not just a good talker but also a great listener.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or difficult customers. Prepare your responses to these situations using the STAR method (Situation, Task, Action, Result) to structure your answers effectively. This will help you convey your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the training process, opportunities for growth, or how the team collaborates to enhance customer experience. It’s a great way to leave a lasting impression.
