Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist shoppers for a seamless experience.
- Company: A friendly retail environment focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, flexible hours, generous leave, and a range of wellbeing perks.
- Other info: Inclusive workplace with opportunities for personal and professional development.
- Why this job: Join a supportive team where you can develop skills and advance your career.
- Qualifications: Previous customer service experience is preferred but not essential.
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.21 phr
- 18 yrs - 20 yrs £11.51 phr
- Under 18 yrs £8.47 phr
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
- 20% colleague discount
- Save-as-you-earn scheme
- Cashback health scheme
- Cycle to work
- Life assurance
- Peppy
- Aviva Digital GP
- Financial Education & loans
- Discount platform including savings and cash back at numerous retailers
- Savings on gym membership
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can let us know when you apply and we can talk this through as part of your application process.
Please contact us if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview.
Customer Service Assistant employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up to date and tailored to the Customer Service Assistant role. Highlight any relevant experience you have in customer service, as this will show us you're a great fit for the position.
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can contribute to creating a friendly and helpful customer experience, so don’t be afraid to express yourself.
Follow Instructions: Remember to attach your CV when applying through our website. Applications without a CV won’t be accepted, so double-check that you’ve included it before hitting send!
Ask for Adjustments if Needed: If you need any adjustments to apply, don’t hesitate to reach out. We’re here to help and want to make the application process as smooth as possible for everyone.
How to prepare for a job interview at Wickes
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you went above and beyond for a customer. This shows that you understand the importance of creating a positive customer experience.
✨Show Enthusiasm for the Role
Let your passion for helping customers shine through during the interview. Speak about why you enjoy working in customer service and how you can contribute to making the store a welcoming place. A positive attitude can make a big difference!
✨Prepare for Common Interview Questions
Anticipate questions like 'How would you handle a difficult customer?' or 'Can you give an example of a time you provided exceptional service?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available or how the team collaborates to enhance customer experience. This shows your genuine interest in the role and the company.