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For Companies At a Glance
- Tasks: Deliver exceptional customer service and keep the store running smoothly.
- Company: Join a friendly retail team focused on customer satisfaction.
- Benefits: Competitive part-time salary, flexible hours, and up to £300 monthly bonus.
- Other info: Enjoy 35 days annual leave and great discounts while growing your career.
- Why this job: Perfect for those who love helping others and thrive in a fast-paced environment.
- Qualifications: Passion for customer service and good communication skills required.
The Role
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.
Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
This is a part time role consisting of 12 hours a week. this will include a weekend. Flexibility is a necessity.
About You
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 phr, 18 yrs – 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
- Salary dependant on age.
Vacancy Reference #100514
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form
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Customer Service Assistant employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the store's values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the actual interview.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your enthusiasm for customer service shines through. A genuine smile and positive attitude can go a long way in making a great first impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your appreciation for the opportunity and reinforces your interest in the role.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love seeing genuine enthusiasm for customer service, so don’t be afraid to share a bit about what makes you tick and why you’re excited about this role.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Assistant role. Highlight any relevant experience in retail or customer-facing positions, and showcase your communication skills. We want to see how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can handle tasks efficiently, so show us you can do that right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just attach your CV and you’re good to go!
How to prepare for a job interview at Wickes
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to providing an outstanding customer experience.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role, such as handling complaints or managing returns. Practise your responses to these situations so you can showcase your problem-solving skills and ability to stay calm under pressure.
✨Demonstrate Team Spirit
Since teamwork is crucial in a retail environment, be ready to discuss how you’ve collaborated with colleagues in the past. Highlight any experiences where you helped resolve issues together or supported store initiatives, as this shows you’re a team player who can contribute positively to the store's atmosphere.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the store’s approach to customer service or how they handle promotions. This not only demonstrates your enthusiasm but also helps you gauge if the company aligns with your values.