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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: A down-to-earth store focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, up to 35 days leave, and a range of wellbeing perks.
- Why this job: Join a supportive team where you can grow your career and make a difference.
- Qualifications: Experience in customer service is preferred but not essential.
- Other info: Flexible working options available and a commitment to inclusivity.
The Role…
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
About you…
Every day you’ll be dealing with and assisting customers, so it’s essential that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.21 phr, 18 yrs – 20 yrs £11.51 phr and under 18 yrs £8.47 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\’ wellbeing at the heart of everything we do. If you are interested in flexible working, you can read our flexible working statement or let us know when you apply, and we can talk this through as part of your application process.
Please ensure to apply with an up-to-date CV attached. Applications without CVs will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form.
We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating an inclusive workplace with colleagues\’ wellbeing at the heart of everything we do.
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Customer Service Assistant employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common situations you might face as a Customer Service Assistant and how you'd handle them. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've made a positive impact in previous roles, so don’t hold back on those examples!
Show Your Personality: When writing your application, let your personality shine through! We’re looking for someone who can create a friendly atmosphere, so a touch of warmth in your writing can go a long way.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key experiences and skills are easy to spot. No need for fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role there too.
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to making every customer's visit enjoyable and seamless. Be ready to share examples from your past experiences where you went above and beyond for a customer.
✨Showcase Your Team Spirit
This role is all about working together to create a friendly environment. Prepare to discuss how you've collaborated with colleagues in previous jobs. Highlight any instances where teamwork led to improved customer service or store operations.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. Practice responding to scenarios where you might have to deal with a difficult customer or manage multiple tasks at once. This will show your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the company measures success in customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.