At a Glance
- Tasks: Assist customers and enhance their shopping experience with a smile.
- Company: A down-to-earth store focused on customer satisfaction and team support.
- Benefits: Competitive pay, up to 35 days leave, and fantastic discounts.
- Other info: Flexible working options and a focus on colleague wellbeing.
- Why this job: Join a supportive team and grow your career while helping customers.
- Qualifications: Experience in customer service is preferred but not essential.
The Role...
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down‑to‑earth place to work, where you get to go up in the world.
This role is for a part‑time 16 hour contract, where you are required to work 4 days a week, including 1 day at the weekend.
About you...
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.
We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.
*Salary Dependent on Age
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Customer Service Assistant in Perth employer: Wickes
Wickes is an excellent employer for those passionate about design and customer service, offering a supportive work environment where creativity thrives. With a comprehensive training programme, dedicated mentorship, and flexible working options, employees are empowered to grow and succeed while enjoying competitive benefits like uncapped commission and generous annual leave. Our commitment to inclusivity and employee wellbeing makes Wickes a rewarding place to build a meaningful career in the kitchen and bathroom design industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Perth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Perth
Some tips for your application 🫡
Keep Your CV Up-to-Date:Make sure your CV is current and highlights any relevant experience in customer service. We want to see what makes you a great fit for the role, so don’t hold back!
Tailor Your Application:When applying, customise your application to reflect the skills and experiences that match the job description. Show us how you can enhance the customer experience at our store!
Be Clear and Concise:In your written application, keep things straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application reaches us directly. Plus, it’s super easy to do!
How to prepare for a job interview at Wickes
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you went above and beyond for a customer. This shows that you understand the importance of customer satisfaction.
✨Showcase Your Communication Skills
During the interview, demonstrate your ability to communicate clearly and effectively. Practice common interview questions and answers with a friend or in front of a mirror. Remember, a friendly smile and positive body language can make a huge difference!
✨Research the Company Culture
Take some time to learn about the company’s values and culture. This will help you align your answers with what they’re looking for. Mentioning specific aspects of their customer service approach can show that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This not only shows your interest in the role but also gives you a chance to find out if the company is the right fit for you. Think about asking about training opportunities or how they support employee wellbeing.
