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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist shoppers for a smooth store experience.
- Company: A welcoming retail environment focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, flexible hours, generous leave, and a range of wellbeing perks.
- Why this job: Join a supportive team where you can develop skills and make customers smile.
- Qualifications: Previous customer service experience is preferred but not essential.
- Other info: Inclusive workplace with opportunities for career advancement and personal development.
Role
The Role… Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. You’ll receive training, support and opportunities to develop; think of it as a down-to-earth place to work where you can grow.
About you
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
Please ensure to apply with an up-to-date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.21 phr, 18 yrs – 20 yrs £11.51 phr and under 18 yrs £8.47 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now
Apply now!
* Salary dependant on age.
Vacancy Reference #99760
\”Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form\”
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Customer Service Assistant employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Keep Your CV Up-to-Date: Make sure your CV is current and highlights any relevant experience in customer service. We want to see what you've done before, so tailor it to show off your skills!
Show Your Customer Service Skills: In your application, emphasise your ability to provide top-notch customer service. Share examples of how you've helped customers in the past – we love hearing about your experiences!
Be Yourself: Let your personality shine through in your application. We’re looking for someone who fits our down-to-earth vibe, so don’t be afraid to show us who you are!
Apply Through Our Website: Make sure to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what customer experience means for the company. Think about how you can contribute to making every customer's visit enjoyable and seamless. Be ready to share examples from your past experiences where you went above and beyond for a customer.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions. This will show that you value customer interactions and can handle various situations with ease.
✨Highlight Relevant Experience
Make sure to bring up any previous roles you've had in customer service or similar environments. Prepare specific examples of challenges you faced and how you resolved them. This will help the interviewer see that you have the skills and experience needed to excel in this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the team ensures a high level of customer service. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
