At a Glance
- Tasks: Assist customers and enhance their shopping experience in a friendly environment.
- Company: Wickes, a leading retail company focused on customer satisfaction.
- Benefits: Competitive pay, flexible working, and a range of financial and wellbeing perks.
- Other info: Inclusive workplace with fantastic learning and development opportunities.
- Why this job: Join a supportive team and grow your career while making customers smile.
- Qualifications: Experience in customer service is preferred but not essential.
The Role...
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
About You...
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.
We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.
#J-18808-Ljbffr
Customer Service Assistant in Liverpool employer: Wickes
Wickes is an excellent employer for those passionate about design and customer service, offering a supportive work environment where creativity thrives. With a comprehensive training programme, dedicated mentorship, and flexible working options, employees are empowered to grow and succeed while enjoying competitive benefits like uncapped commission and generous annual leave. Our commitment to inclusivity and employee wellbeing makes Wickes a rewarding place to build a meaningful career in the kitchen and bathroom design industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Liverpool
✨Tip Number 1
Get to know Wickes! Research their values and customer service approach. When you walk into that interview, show them you understand what they stand for and how you can contribute to their mission of providing top-notch customer experiences.
✨Tip Number 2
Practice your people skills! Since you'll be dealing with customers daily, think of scenarios where you can demonstrate your ability to handle different situations. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional when you go for your interview. It shows you care about the role and respect the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Assistant in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is up to date and tailored to the Customer Service Assistant role. Highlight any relevant experience you have in customer service, as this will show us you're a great fit for the position.
Show Your Personality:When writing your application, let your personality shine through! We want to see how you connect with customers and your enthusiasm for providing top-notch service.
Follow Instructions:Don’t forget to attach your CV when applying! Applications without a CV won’t be accepted, so double-check that you’ve included it before hitting send.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Wickes
✨Know Your Customer Service Basics
Before heading into the interview, brush up on key customer service principles. Think about how you would handle common scenarios, like dealing with a difficult customer or ensuring a positive shopping experience. This will show that you understand the role and are ready to provide excellent service.
✨Showcase Relevant Experience
If you've worked in a similar role before, be sure to highlight your experience during the interview. Share specific examples of how you’ve successfully assisted customers or improved their experience. This will help demonstrate that you’re a great fit for the position.
✨Ask Thoughtful Questions
Prepare a few questions to ask your interviewer about the company culture or training opportunities. This shows that you’re genuinely interested in the role and want to ensure it’s the right fit for you. Plus, it gives you a chance to learn more about Wickes!
✨Be Yourself and Stay Positive
Interviews can be nerve-wracking, but remember to be yourself! A friendly, positive attitude goes a long way in customer service roles. Smile, make eye contact, and let your personality shine through. This will help you connect with your interviewer and leave a lasting impression.
