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- Tasks: Assist customers and ensure a smooth shopping experience every day.
- Company: Join a friendly team focused on customer satisfaction and employee growth.
- Benefits: Enjoy competitive pay, bonuses, discounts, and a comprehensive benefits package.
- Why this job: Great opportunity for personal development in a supportive and inclusive environment.
- Qualifications: Previous customer service experience is preferred but not essential.
- Other info: Flexible working options available; apply with an up-to-date CV.
- If you are 21 yrs and over £12.21 phr, 18 yrs – 20 yrs £11.51 phr and under 18 yrs £8.47 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
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Customer Service Assistant employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. This will help you align your responses during any interviews, showcasing that you understand their commitment to a high-quality customer experience.
✨Tip Number 2
Prepare examples from your past experiences where you provided excellent customer service. Think of specific situations where you went above and beyond to assist customers, as this will demonstrate your capability in a similar role.
✨Tip Number 3
Practice your communication skills. As a Customer Service Assistant, you'll need to interact with various customers daily. Being able to communicate clearly and effectively will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Employers appreciate candidates who are genuinely excited about the opportunity, so let your passion for customer service shine through!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Use specific examples that demonstrate your ability to provide excellent customer experiences, as this is a key focus for the role.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service. Mention why you want to work for this company and how your skills align with their values of creating a helpful and friendly environment.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and teamwork. These are essential for a Customer Service Assistant and will show that you understand the role's requirements.
Follow Application Instructions: Ensure you attach your up-to-date CV as specified in the job description. Applications without a CV will not be accepted, so double-check that all required documents are included before submitting.
How to prepare for a job interview at Wickes
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight any relevant experience that demonstrates your ability to handle various customer situations with a positive attitude.
✨Research the Company Culture
Understanding the company's values and culture is crucial. Familiarise yourself with their approach to customer service and employee development. This will help you align your answers with what they are looking for and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and opportunities for growth within the company. This not only shows your interest but also helps you determine if the company is the right fit for you.
✨Dress Appropriately and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your professionalism, which is essential in a customer-facing role.
