At a Glance
- Tasks: Assist customers and ensure a smooth shopping experience every day.
- Company: Join a friendly team focused on customer satisfaction and employee growth.
- Benefits: Enjoy competitive pay, bonuses, discounts, and a supportive work environment.
- Other info: Flexible working arrangements available; apply with an up-to-date CV.
- Why this job: Great opportunity for personal development in a welcoming workplace with flexible options.
- Qualifications: Previous customer service experience is preferred; bring your enthusiasm!
The Role
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
Shift Pattern
We would be looking for somebody with full flexibility, as the role requires availability across all days and times of the week. Shift patterns may vary, and the successful candidate must be willing to work evenings, weekends and potentially short notice shifts.
About you
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
Apply now!
* Salary dependant on age.
Vacancy Reference #100495
Customer Service Assistant in Northallerton employer: Wickes
As a Customer Service Assistant, you'll thrive in a supportive and inclusive environment that prioritises your growth and wellbeing. With comprehensive training, competitive pay, and a generous benefits package including up to 35 days of annual leave and a colleague discount, this is a fantastic opportunity to develop your career while making a positive impact on customer experiences. Join us in a down-to-earth workplace where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Northallerton
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. This will help you align your responses during any interviews, showcasing that you understand and embody their commitment to a high level of customer service.
✨Tip Number 2
Prepare examples from your past experiences where you successfully handled customer queries or complaints. Being able to share specific instances will demonstrate your capability and confidence in a customer-facing role.
✨Tip Number 3
Practice your communication skills, as they are crucial for a Customer Service Assistant. Engage in mock conversations with friends or family to refine your ability to convey information clearly and maintain a friendly tone.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Employers appreciate candidates who are genuinely excited about the opportunity, so let your passion for providing excellent customer service shine through.
We think you need these skills to ace Customer Service Assistant in Northallerton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service roles. Use specific examples that demonstrate your ability to provide excellent customer experiences, as this is a key focus for the company.
Craft a Strong Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working there and how your skills align with their commitment to customer service.
Highlight Relevant Skills:In your application, emphasise skills such as communication, problem-solving, and teamwork. These are essential for a Customer Service Assistant and will show that you understand the role's requirements.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wickes
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight any relevant experience that demonstrates your ability to handle various customer interactions.
✨Research the Company Culture
Understanding the company's values and culture is crucial. Familiarise yourself with their approach to customer service and how they support their employees. This will help you align your answers with what they are looking for.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about training opportunities, team dynamics, or how they measure success in customer service roles. This can also help you gauge if the company is the right fit for you.
✨Practice Active Listening
During the interview, make sure to listen carefully to the interviewer's questions. This not only helps you provide better answers but also demonstrates your communication skills and attentiveness, which are key in a customer service role.
